Posted on May 10, 2024 at 3:01pm 0 Comments 0 Likes
You wouldn't believe the horror stories I hear from friends and family about car shopping. But guess what? They're not the only ones. As a lifelong retailer, I've seen firsthand the internal circus creating such a frustrating customer experience. Here's a dirty little secret: a lot of the blame falls on lazy managers who simply don't care. …
ContinuePosted on May 9, 2024 at 10:18am 0 Comments 0 Likes
As showroom traffic slowly drops and customer habits change, your sales team’s phone skills are becoming more important than ever for maximizing revenue and hitting monthly sales goals. Customer service, in-person appointments, long-term loyalty, and higher sales and service engagement are all critical benefits you’re relying on your team’s phone skills to…
ContinuePosted on May 7, 2024 at 8:59am 0 Comments 0 Likes
When I recently set out to purchase a new car, I was starkly reminded of the vast chasm between the ease of digital browsing and the actual car-buying process. My career as a sales consultant had not prepared me for the frustrating reality faced by today's car buyers—a journey marred by outdated sales tactics, poor communication, and a startling lack of transparency. …
ContinuePosted on May 7, 2024 at 8:36am 0 Comments 0 Likes
You’ve been going over your dealership sales team’s KPIs and it doesn’t look good. You’ve been spending on training, but nothing seems to work. What’s going on?
It could be any number of things, but there are a few obvious places to start. In most cases, revenue opportunities are left on the table because of inefficient or dated sales practices that…
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