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My 2 cents is simply this. Women and Men deserve the same level of intention and integrity. Gender, race, etc., shouldn't make a difference in how you treat a customer because EVERY customer deserves to be treated with respect.
Remember, they could have gone to any dealership and they are at yours so don't make them regret it.
Mat Koenig
Founder
AutosalestrainingTV
Greet properly, listen to achieve goals in a timely fashion. Share and built rapport ( same as all clients) advise honestly. Women do their research prior to arrival to meet needs. I agree it should not be gender or race specific, however women are decision makers and are often not taken seriously when walking in or calling a Dealer Center without a male present.
Don't make false assumptions by pre-judging... Listen to the prospective buyer state their needs and requirements. I watched a woman walk in with two toddlers and a baby in a stroller...The sales consultant walked her over to the "soccer mom" vehicles, cross-overs and mini vans...All along, she was looking for a new Camaro and he just didn't want to accept this!!!!
.All along, she was looking for a new Camaro and he just didn't want to accept this!!!!She wants to be a sports car Moma like you!!!!!
She wants to be a sports car Mama like you!!!!! Not a soccer Mom like this ass-ummer thought.
NANCY SIMMONS said:
.All along, she was looking for a new Camaro and he just didn't want to accept this!!!!She wants to be a sports car Moma like you!!!!!
"you just made me laugh out loud and draw the attention of the entire sale team"
My work here is done!!!!
"you just made me laugh out loud and draw the attention of the entire sale team"My work here is done!!!!
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