Chuck McGraw's Friends

View All

Chuck McGraw's Page

Profile Information

Which best describes you?: Vendor Partner

What company do you work for (or own)?: Marcom Technologies

What is your current position within your organization?: President

What is your company website?: http://marcomtechnologies.com

What is your Facebook page/URL?: http://https://www.facebook.com/ClubP4/

What is your LinkedIn page/URL?: http://https://www.linkedin.com/company/marcom-technologies-inc-?tr...

How did you specifically hear about DealerELITE? If referred, who?: Internet

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: Marcom Technologies has human ears to every sales and service call that comes into a dealership. We can provide unique insight as to what is actually happening with calls, who is calling, what they are calling for and how people are performing. We have Licensee's around the country that can also provide valuable input as to best practices working in dealerships today.

Chuck McGraw's Blog

The Inbound Sales Call: Don’t Make It So Hard on Yourself!

Posted on January 18, 2017 at 12:06pm 0 Comments 3 Likes

Last time, we spoke about the beginning of the Inbound Sales Call, or the Phone Up at your dealership. We concluded that this is how we should answer the calls:

SMILE WITH A WARM FRIENDLY GREETING OFFERING ASSISTANCE

Now our…

Continue

The Inbound Sales Call: First Impressions

Posted on January 18, 2017 at 11:30am 0 Comments 2 Likes

We discussed in our last article the importance of the telephone in today’s competitive business and the need for training with all your salespeople. The phone skills an individual has or does not have directly impact the business’ bottom line simply due to the fact that telephone will affect roughly two thirds of your…

Continue

Importance of the Telephone Today

Posted on January 5, 2017 at 8:00am 11 Comments 0 Likes

“I know we are bad on the phone but I never seem to get around to fixing the problem.”

Catch 22 (noun)

1. a dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions.

LET'S BEGIN

The first in our series on the dire need in the car business for telephone sales training.