So what about Aristotle?  Aristotle’s the Art of Rhetoric contains the ‘Three Means of Persuasion’ which are Ethos, Pathos and Logos.

1. Ethos - The moral cause to agree or the audiences perceived character/reputation of you
2. Pathos - Emotional, can be either negative or positive, fear of loss > fear of gain
3. Logos - The logical justification to make a choice, the cold hard facts, figures, specs and…

This is the 4th article in the series Managing Your BDC Like a Call Center:

Ok your BDC is receiving…

This is the 3rd article in the series Manage Your BDC like a Call Center:

The decision of what type of phone system to secure for your department requires an understanding of the options and features available. This article will present the current options as well as define the reporting needs…

This is the 2nd article in the series Manage Your BDC like a Call Center:

As call volume increases you will find that your basic phone system is quickly becoming a major source of profit leakage. How can you measure profit leakage in a…