As I ate dinner with a large group of friends this weekend the topic turned to car salespeople.  Everyone seemed to have a story about being treated poorly when they wanted to purchase. They were ignored, abandoned, patronized and abused.  

I will spare you the details.  You’re welcome.

As I listened politely and carefully I began to hear a uniform pattern that struck me as odd. Every friend also had a reason for this treatment with some version of the following:

“It’s…

In our business helping veterans improve can be a challenge.  

They know what they are supposed to know.  Usually they think they are actually doing it.

Poke around in the cupboards of the average dealership and you will find training cassettes from the 70's, training videos from the 80's and 90's and DVD's from the last 15 years.  You could reforest Colorado's wildfire area with the trees that made the workbooks from seminars that are…

I often have discussions with employers about their dissatisfaction with certain members of their team.   How can so many prospective employees that seem like good hires turn out to be poor performers?

“Concentrate…..concentrate….”  The instructors voice is intense and close to my right ear.  I concentrate.  I try to remember the 7 or so things he has just taught me. I squeeze the trigger as slowly as I can.

It’s a little Smith and Wesson M&P compact.  It is at home in the gun safe with a variety of sibling guns used by my husband for trap and skeet shooting.   I take it out every so often and go to the gun club range and shoot at some paper…