Better Managing a Dealer's Database and Phone

I was looking for some feedback with respect to the following 2 items:

1. Best of class vendors when it comes to helping to supplement a dealer’s CRM with Text Messaging, Voice Messaging, E-Mail Marketing, finding customers in an equity position etc etc?? Essentially helping to manage the life of the customer better.

AutoRevenue? One Command?

2. Are there any vendors out there that help to monitor incoming phone calls and alerting management when a call is mishandled?

Thanks

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Permalink Reply by Martin Dinh on October 1, 2010 at 8:38pm

Eleads Golddigger is a great tool to help with your database mining.

Callsource has a program called Deal Saver that is nothing short of great. I listen to my callsource and they do miss some, but they send email alerts with missed appt opportunities. I would recomned Callsource Dealsaver anyday.

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Permalink Reply by MANNY LUNA on October 2, 2010 at 3:06am

Callsource is great, we use them to track our 200+dealers we service and have a 23 year phone pro manage the calls and work with the dealers having problems setting appointments, We have a 70%appointment rate!
Also we also offer email marketing, please take a look at our web site and call if you would like some free advice.
http://www.smaalliancecud.com/eMail-Marketing.html
Good Luck!

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Permalink Reply by Jerry Thibeau on October 3, 2010 at 10:53pm

1. Teletext Solutions does text messaging.
2. Call Revu will listen all your calls and will provide real time alerts when a call is mishandled. They also provide you with reports to track how well your calls are handled.
3. My company, Phone-up Ninjas will listen to your sales calls and we'll provide your salespeople with training comments on how to better handle a phone-up. Here's an example of a salesperson we've been working with for several months: Sales Call

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Permalink Reply by Chip King on October 3, 2010 at 11:26pm

Glad you asked!! CallRevu is tailored exactly to your description. Alerts come not only via email, but by text to allow fast resolution of profit leaks. Courtesy phone skill training with guest hosts like Jerry Thibeau, and Sean Wolfington.
and BDC consultation as well.

Our call centers are on 24/7 and listen to your calls within moments of their conclusion. They are summarized, elevated for action, and posted on your exclusive client site immediately. See exclusive data on your departments "requested" as well as "ad source" lead volume. See calls by hour charts with missed calls and voice mail data...much more! Details at www,callrevu.com