At every workshop Jeff presents, one of the biggest concerns that Service Advisors voice, is the one regarding Appointments and Reservations.

Every day, your Service Advisors waste approximately four minutes arguing with each of your service customers over what the words Appointment and Reservation mean.  This misunderstanding reinforces the myth that Automotive Dealership Service Departments do not deliver what they promise, which severely affects your customer retention, your survey scores, and your sales.

In this free 30 minute webinar, Jeff will show you how to end this situation immediately, with some very easy to install, free techniques. These techniques Jeff will show you are applicable to every employee in the Business Development Center, Service Advisors, Service Mangers, Appointment Coordinators, Fixed Operations Directors, and simply anyone who would ever be talking to your customers about Service Appointments or Reservations.

Thursday, July 10, 2014
8:00am - 8:30am Pacific Time | 11:00am – 11:30am Eastern Time