***SEATS ARE LIMITED***

Jeff Sacks General Manager Workshop: 2-1/2 days

Who Should Attend: General Managers and potential General Managers of automobile dealerships

1. The intent of this workshop is for participants to gain additional knowledge and expertise about total dealership operations and leadership skills. This is done through the use of customized resource materials, case studies, the sharing of best practices and a comprehensive General Manager checklist, by department.

2. The leadership skill sets of the attendees will be sharpened by the sharing of implementation strategies that will create employee buy-in and facilitate change.

3. The operational performance, key metrics and ‘best in class’ processes of the following departments will be addressed during this workshop:
• Accounting office
• Service department
• Parts department
• Pre-owned department

4. The following strategic and continually evolving dealership-wide initiatives and processes will be addressed during this course:
• Internet Activities:
1. Which internet sales models are currently being used nationwide and which one will be the most effective for your dealership. What control mechanisms are being used in order to optimize opportunities.
2. Which internet service model makes sense for your dealership.
• Customer Retention Strategies:
1. Adopting a customer contact blueprint that leads to higher customer retention in sales and service.
2. Managing customer defections.
• Pay Plan Design & Development:
1. Sharing of innovative and successful pay plans that stimulate higher productivity, improved expense controls, team work, customer retention and higher CSI.

Please contact Jeff Sacks Auto at 800.867.2160 or asmith@jeffsacksauto.com for a detailed course curriculum, pricing and registration packet. Or, sign up online at www.jeffsacksauto.com.

***SEATS ARE LIMITED***