Steve Richards's Discussions (97)

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"Bill, excellent observations and commentary.  A very small percentage of people, aut…"

Steve Richards replied Jan 19, 2011 to The Phone still has as much power as the Internet. So, why is it that we as a culture are more inclined to rely on technology than the phone?

 5 Jan 21, 2011
Reply by Bill Goodfriend

"Doug Moll, O:800-881-2886, C:386-547-6144, doug@aaplus.com.  Doug is the Director of…"

Steve Richards replied Jan 12, 2011 to I am in SERIOUS NEED of a Customer Rewards / Customer Loyalty Card Company... Any recommendations?

 3 Jan 12, 2011
Reply by Steve Richards

"Advantage Plus - Flexability, reliability, history, expertise, and pricing."

Steve Richards replied Jan 12, 2011 to I am in SERIOUS NEED of a Customer Rewards / Customer Loyalty Card Company... Any recommendations?

 3 Jan 12, 2011
Reply by Steve Richards

"Spot on Bob!"

Steve Richards replied Jan 3, 2011 to valYOU...Specific Tangible Actions That Lead To A "YES"!

 2 Jan 3, 2011
Reply by Steve Richards

"I think you're smart."

Steve Richards replied Jan 3, 2011 to Helping the Competition???????

 2 Jan 3, 2011
Reply by Steve Richards

"I try, every day, to make sure there is enough evidence to "convict" me of being a s…"

Steve Richards replied Jan 3, 2011 to I am probably going to offend a few people here & I'm o.k. with this. 2 Paragraphs.???

 2 Jan 3, 2011
Reply by Bill Goodfriend

"Ben, great question.  I worked as a closer at a store last week.  Customers (and dea…"

Steve Richards replied Jan 3, 2011 to WHY DO WE WORK CREDIT CHALLENGED CUSTOMERS ON THE WRONG CARS ?

 1 Jan 3, 2011
Reply by Steve Richards

"If the training a dealer has experienced in the past had no effect it's only normal…"

Steve Richards replied Jan 3, 2011 to Is training that important to all of us?

 1 Jan 3, 2011
Reply by Steve Richards

"Transparency."

Steve Richards replied Jan 3, 2011 to Management Behaviour

 4 Feb 2, 2011
Reply by Lenny Parnell

"No, they should sell VSC's to service customers.  They should handle the entire tran…"

Steve Richards replied Dec 30, 2010 to Should Service Advisors OFFER VSCs to Customers?

 10 Jan 7, 2011
Reply by James L. Kneip

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