Based at: RBM of Atlanta, Inc.

Reports to: Internet Sales Manager

Job Purpose:  To generate appointments for automotive prospects contacting the dealership through phone, Internet lead submission and chat features and to nurture existing internet leads.

Key Responsibilities:

• Answer all incoming phone calls generated from dealer websites and other sources of advertising
• Answer all incoming Internet leads with email and phone calls
• Respond to all chat conversations from prospects
• Follow up with all prospects until contact is made
• Set and confirm all internet appointments for sales prospects and customers
• Communicate with all no-show internet appointments and reschedule
• Communicate with all internet non-appointments and non-sold prospects (following the internet sales process)
• Track all activity in the CRM (Customer Relations Management) Tool
• Keep all prospect and customer records up to date and accurate
• Communicate all appointment activity with appropriate managers and sales people
• Attend all required meetings and training sessions

Personality:

Highly motivated, self starter, great communicator (written and verbal), results oriented, positive outlook, clear focus, forward planner, mature, reliable, a team player, and ability to quickly build rapport with prospects

Job Requirements:

-       High school diploma required, college degree preferred, 2-4 years of experience a plus

-       Excellent communication skills including phone, email, and chat, ability to successfully handle up to 200 prospects each month, ideal background includes working in a call center environment, experience with appointment setting, and experience maintaining a book of business

-       Basic computer programs such as Microsoft Word and Excel, understanding of customer databases, CRM systems/software, the Internet, chat, and email

-       Ability to read and comprehend instructions and information

-       Excellent written and oral communications skills

-       All applicants must be authorized to work in the USA

-       All applicants must be able to perform duties and responsibilities in a safe manner

-       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, and credit report

Benefits:

• Paid training and bonus opportunities
• Major medical, dental, matching 401K, and vacation pay
• We offer an excellent benefits package

Compensation:

• Commensurate of qualification and experience

Please email resumes to careers@rbmofatlanta.com.  No phone calls please.