CRM Question
We are in the process of switching our CRM Tool, we have narrowed our choices down to VinSolutions and E-Lead.. Both seem to do the job and both gave us access to a demo site but with the limited information in those sites its hard to get a true test of what it can do. I have used VinSolutions before but it has been a few years. Any feedback on both of these companies would be very helpful.
Thank You
Replies to This Discussion
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Permalink Reply by Travis Mitchell on
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Look at SalesForce.com first... Use that as your base and poll the salespeople and service writers. Undboutedly they will resist change and tell you how much SalesForce is a bad idea. Only then offer them to choose between E-Lead of VIN.
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Permalink Reply by Carl Maeda on -
I also like SalesForce.com. It is a great CRM but out of the box, it requires some time to customize it to fit your needs. I like it more than any other CRM out there. However, the downside is the customization aspect. You really have to know how you want it to function and define every little thing. Its' time consuming and can get expensive if you hire a company to set things up. You will need to do a lot of things on your own too. For example, integration to parse the ADF-format leads and put them into your system. But if you do all this, you'll have an awesome CRM.
Another good CRM is Microsoft CRM. It is cheaper than SalesForce.com but you have similar issues in the setup. However, the Outlook integration is great and it used to come with Word, Excel, Powerpoint and Email. I'm not sure if they still do that.
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