Over the years I have seen dealers make management changes for no real reason at all and sometimes they were throwing away a diamond in the rough. We tend to forget that in Automotive management the best of the best went through a lot of purification processes in trial and error. We were able to come out polished like a valuable Diamond. Now to be fair there are some people that all the training in the world will not make them a good or great manager, but often times it takes an outsider to point that out. Diamonds like managers do not start out beautiful, cut and polished, they are dirty, crooked with jagged edges.

That is why I always say to dealers before you fire or hire another manager allow me come in evaluate your talent, you just might have a diamond in the rough right under your nose and you just cannot see it.

Ron Rozier

Thee Process Doctor