If you're going to be attending DD11, make sure you plan on attending my session at 3:30PM on Thursday, session 232.

The first 250 people in the room get an abbreviated training manual with techniques on how to improve phone skills:



Each manual be individually numbered. We will then use our random number generator to pick a contestant. If picked, you will be given the opportunity to mystery shop your store or your competitors. Before I phone shop your store or competitors, you will pick an envelope that will detail the one objective your sales professional must achieve. If they succeed, you win a great prize. If they fail, we then use the random number generator and proceed to randomly give away your prize. I spent yesterday at Best Buy purchasing prizes.

This is going to be a blast and you're sure to find this session eye opening!