http://www.autonews.com/article/20161205/RETAIL05/312059995/accountant-resolves-key-used-car-conflict?cciid=email-autonews-weekly

This is an Automotive News article of immense value!  Read it!

We always prove to achieve more in synergy.  Are you ready to put down your weapons, come to the negotiation table and amicably agree to agree?  The formula is here.  It's kinda common sense, yet why has this long war prevailed and common sense not?  Resolve differences, fix your dealership formula, and enjoy better relationships that will better results!  

Remember, when you purposely place Relationships-First, ahead of Communications and Sales Process, you'll likely move beyond rationally meeting satisfaction needs, to exceeding emotional wants.  What does "the customer in each of us" emotionally want most today?  Transparency within every aspect of every customer experience.  We refer to this action as CPR The Heart of Loyalty!