Here are 10 must have CRM features for 2011:

Quick response multi-quote capability
Inventory integration
Website integration
Mobile / iPad compatible
3rd party lead monitoring w/bad lead rejection and instant reports
Returning website visitor alerts
Integrated market pricing tool
Custom coupon push capability
Certified DMS integrations
Facebook search capability
 
Check your system is it keeping up?
 
Are you in the game or not?

Cheers!

Sean