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Mark - Great comment, it's spot on! Dennis Galbraith is always clear and loaded with insight. In his video he mentions RealDeal reports. Of course I think RealDeal is the most elegant way to justify - and hold - a competitive price, but a dealer doesn't have to use RealDea,l or even vAuto, to employ the tactics Dale Pollak has been discussing with dealers lately.Here is a good presentation by Dennis Galbraith that pretty much sums it up. http://bit.ly/deGTHE
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