Daniel, the ratio of customer pay customers in service to variable new/used sales in dealerships with 75% S/A and better is 8 to 1. Your current Top Secret focuses solely on the 1. "Where's the beef?" In the higher number.
Our industry's current stats for warranty customers returning to our dealerships: 90% in year 1, 60% in year 2, and 16% in year 3. Why does Variable Ops let 84% of sold customers leave the dealership; yep, Variable Ops?
Imagine focusing on the 8, showcasing their "commitment" to customers. We have an ugly history of placing quantity first in variable. Truth is when you place quality-first, quantity always rises. Hmm. Which will you choose now to be your Top Secret to draw (and keep) more customers to your business?