For years service and vehicle salespeople have been trained to meet and greet customers with a smile and a firm handshake welcoming them to the dealership, practice active listening and to take note of items of importance to the customer. That's easy when you have a legal pad, a pre-write or an up-card to jot things down on. My question is with the proliferation of digital solutions, such as tablets, smartphones, RFID tags, Apps, etc... are these items beginning to get in the way of providing great customer service by shifting our focus away from the guest and onto these new devices or programs?