New Car Sales

Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet!

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Permalink Reply by Keith Hamilton on November 12, 2010 at 3:28pm
Listen to understand. Do not just listen to just respond.
Permalink Reply by rhys walton on December 1, 2010 at 7:53pm
Dont be a servant at all.

do yourself a favour and read the ritz carlton articles on customer service.
Permalink Reply by Robb McCalmon on February 2, 2011 at 1:27pm
We use a program called The Shopper Stopper invented by Mike Stoner, great program totally transparent pricing.  This shows everything and really helps with making gross and not hiding anything. Very good company.
Permalink Reply by Ron Terry on March 18, 2011 at 9:26pm
During the meet and greet, please use an alternative than approaching a prospect on the lot and saying, "My name is John, and you are?" This raises resistance and labels you as a "typical sales guy".
Permalink Reply by Ron Terry on March 18, 2011 at 10:19pm
Do you have the 3 key attributes that separate top sales producers from the rest? A study of 85,000 sales people revealed the 3 characteristics of highly successful sales people.
Permalink Reply by Brad Alexander on March 21, 2011 at 8:42pm
Sincerity sells: you must believe in yourself, your product and the company for which you sell.
Permalink Reply by Steve Richards on May 31, 2011 at 7:42pm
In order to get paid, educate.

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