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The quality of the 'pool' of candidates offered to a company is the key. The local 'recruiting' companies I'm familiar with seem to be similar to a factory which turns out retreaded tires. This comment is a subjective observation of companies I'm familiar with and is not meant to reflect any feeling or knowledge I have about TK Worldwide, because I have none!
A recruiting service is critical; automobile dealers have a history of hiring people doomed to fail, but other industries have the same issues. Hiring is a combination of exact science and fine art. Few people are good at it and it makes sense to outsource the service. The problem is often the dealership finds "paying" for the service onerous so they instead cost themselves millions by having their ill-prepared management team hire poorly, but cheaply. But, "it's the way it's always been done" so the fiscally devastating practice of hiring in a haphazard manner continues. "Penny wise but pound foolish" is how the Brits describe it I believe.
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