Due to recent growth Patterson Auto Group is currently looking to hire a Service Manager.  Those who show a genuine interest in the customer's needs and concerns as well as a strong desire to improve their own personal situation WILL SUCCEED at Patterson in Wichita Falls, TX.

A Service Manager oversees all aspects of the service department, including personnel management, ensuring profitability, and maintaining customer satisfaction.  A Service Manager should possess an extensive background and knowledge of automotive technology and often has more than 10 years of relevant experience.

Key Responsibilities:

• Oversee all service department personnel, including hiring and supervising.  Must also coordinate periodic training for technicians regarding systems and components compliance.
• Set departmental goals and create an annual operating budget.
• Must maintain current knowledge of all local, state and federal regulations regarding safety, hazardous waste disposal, OSHA Right-to-Know and manufacturer warranties.  Also responsible for disseminating this information to team members and ensuring compliance.
• Offer exceptional customer service to clients and resolve customer concerns promptly to drive customer loyalty. 
• Collaborate with the Business Manager to create and implement a marketing plan to stimulate new and repeat business. 

Educational Requirements:

A high school diploma or equivalent is required, an Associates degree in Auto Technology is very beneficial.  Additionally, certification by the National Institute of Automotive Service Excellence (ASE) is strongly encouraged.

Salary:

Commensurate with experience and results.

If your skills and experience match the qualifications and requirements listed for this position, we hope you will submit your resume. At EFG we are committed to placing exceptional individuals into exceptional careers within the automotive industry.  E-mail us your resume to ctinsley@efgusa.com or leave us a message at (800) 527-1984.