If a customer decides to stay at the dealership to wait for their maintenance to get done, what does your dealership offer to keep them entertained in the meantime? Do you serve coffee, soda, etc? Is it free for the customer?
Dancing girls for the men and chippendale dancers for the women. Works wonders. And not only do they service coffee, soda but also danish, bagels, fruit, etc. That isn't entertaining but rather filling. We also have a movie theater and gym, computer games, etc.