Orchestrating successful turnarounds and driving peak levels of productivity and profitability briefly describe what I can do for your firm.

            I find by background successfully managing large service departments makes me a perfect fit for the Service Center Manager position. Successfully orchestrating turnarounds of underperforming service centers, driving peak levels of productivity and profitability of solid performing service centers briefly describe what I can do for your firm.

      I possess expert knowledge of the operations and service management fields, with experience as Director of Fixed Operations of High Country Automotive, a multi-manufacturer dealership, Service Manager for Bill Heard Chevrolet, a 60 bay, 45 technician Service Department and Assistant Service Manager for an 80 bay, 65 technician Ford Service Department.

      By leveraging my skills in government, media and public relations, proven team building and leadership abilities, and a commitment to impacting customer satisfaction and bottom-line profits, I can make an immediate contribution to your organization. Highlights of my background include:

•         More than 10 years of successful experience in increasingly responsible customer-facing, operations management roles. I have consistently affected customer service and satisfaction, while growing revenue and profits.
•         Outstanding operations management abilities: I am able to coordinate and lead highly trained technicians, strong managers, detailers, administration personnel and other staff to achieve superior execution of the entire life-cycle of automotive service.
•         As a results-driven, yet team-oriented executive, I drive sales, profit, and productivity improvements while fostering collaborative work environments that promote individual development, achievement, and self-respect. I have earned a reputation for establishing credibility and trusting relationships with customers and staff alike.

      My ability to attract, identify, develop and keep great performers is the cornerstone of my success. I've had the great fortune of being trained and developed by some of the best in the business. Feel free to contact me any time.

      Thank you for taking the time to review this information.