When you are talking with your customers, be sure to drop a small gap of silence in between what you say and your response - just an extra second or two.

Shared: From your friends TechAutoCareers.com® the online resource for the Automotive Sales Consultant™

"The right word may be effective, but no word was ever as effective as a rightly timed pause."- Mark Twain (1835 – 1910)

Do this when you're asking your questions about their wants and needs and during general conversation. Not only will it improve your rapport but in most cases, you'll also enjoy the extra information you learn when they continue to talk.

This is what thoughtful listening is about and one of the surest ways to make a better connection with your customers.

Practice it with your friends and team in your daily discussions. Practice it with your family in personal conversations.

Make it your habit.

You'll be amazed at what you learn.

What do you think? Do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.

I.C. Collins ~ Author and Educator: Has One Simple Goal Improve a Million Automotive Sales Consultants Lives

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