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Permalink Reply by leon newman on January 21, 2011 at 12:51pm

Leon Newman

209 Ridgewood Road

Automotive Executive | Fixed Operation Director | Parts & Service Director

Highly accomplished, award-winning senior operations professional with proven ability to increase sales, profitability, quality, and performance in automotive industry. Special expertise in streamlining operations, improving efficiency, and maximizing customer satisfaction. Adept at building and leading top-performing teams.

Core Competencies:

Operations Management

Financial Management

Parts & Service

 Springfield, PA 19064  610-724-1896  lnlharley@aol.co Strategic Planning  P&L Growth  JIT Inventory Management Budget & Cost Control  Multi-site Management  Team Building Sales  Marketing  Customer Relations  Performance Optimization

　

PROFESSIONAL EXPERIENCE

MILLER CHRYSLER, DODGE, JEEP

Parts/Service Director

Oversee $2.7M+ per year service and parts operations for metro area dealership. Supervise staff of 25. Coordinate daily workflow and assignments. Carry out sales. Maintain inventory. Monitor customer service index (CSI). Conduct staff training sessions.

Grew annual sales from $1.8M to $2.7M, and gross profits from $840,000 to $1.4M.

Reduced costs by implementing bulk purchasing for high turnover inventory items.

Increased efficiency by cross-training personnel and reworking schedules.

Lowered advertising expenses by eliminating underperforming campaigns.

Improved sales 30% by redesigning bonus and sales compensation plans.

 

NORTHEAST AUTO OUTLET

Parts & Service Director

Managed parts and service operations for large dealership, including hiring and training, P&L, sales, scheduling, workflow, customer relations, inventory, union relations and negotiations, documentation, warranty work, promotions, and more. Tracked billable hours. Supervised staff of 100, including 67 technicians and 15 parts professionals.

Built and led top-performing service and technical team.

Achieved profitability growth by updating labor and service rates.

Contributed to revenue growth by establishing new/used car department.

 

THE ROSADO GROUP

Fixed Operations Director

Directed 12 auto dealerships and 18 domestic/import franchise services departments. Supervised 250 employees, including 25 managers.

Increased gross profits from $2.9M to $4.5M per year, and sales to $18M per year.

Dramatically improved efficiency by implementing new operational policies/procedures.

Facilitated profitability growth by implementing standardized budget.

Produced added revenues by implementing quick lube lanes at all 12 facilities.

Lowered costs by consolidating purchases for all facilities.

Earned three Customer Service Index Excellence awards (2005-2008) and two President’s awards (2005 & 2006).

Improved sales >20% by implementing comprehensive promotional campaigns.

　

Leon Newman

(The Rosado Group, continued)

(2005-2008), Milford, PA 2003 - 2008, Philadelphia, PA 2008 - 2009 Page 2

 

Director of Parts & Services

Oversaw parts and services operations for six dealerships, including payroll, purchasing, inventory control, advertising, promotions, and customer service. Administered $850,000 parts inventory and $100,000 service budget. Developed policies and procedures.

Improved CSI score to 94% and earned three CSI Excellence awards (2003-2005).

Facilitated revenue growth by restoring and equipping three service center locations.

Lowered inventory costs 30% and increased profits 25% by implementing JIT inventory and introducing bulk purchasing for all dealerships.

Grew sales 10% month-over-month, exceeding goals, by streamlining operations.

Contributed to profit growth by introducing management leadership training program.

Increased efficiency 125% by migrating to consolidated operational model.

Led team to 5-Star Gold Level Designation.

 

FAIRWAY AUTO GROUP

Director of Parts & Services

Managed parts/services operations for $4.8M Cadillac, Pontiac, Buick, and GMC dealership group, including inventory, sales, customer relations, union contracts and negotiations, training, and more. Developed policies and procedures.

Improved profits and sales by implementing special pricings and promotions.

Facilitated revenue growth by launching quick lube lanes at facilities.

Lowered costs by implementing consolidated bulk purchasing for all facilities.

Grew service/parts sales from $2M per year to $3M per year.

Raised monthly CSI score from 76% to 91% and earned two CSI excellence awards.

 

CAREER NOTES:

Previously served as Parts & Service Director at BAKER CHRYSLER JEEP, MOUNT EPHRAIM DODGE, and CARMEN FORD, LINCOLN, AND MERCURY. Also held position of Service Manager at GRANDE FORD., Jenkintown, PA 2001 - 2003

　

CERTIFICATIONS & TRAINING

General Motors Professional Service Manager

Master Service Manager Certification

Ford Professional Service Manager

Master Service Manager Certification

Next Generation Chrysler Certification

Quality Assurance

DWIN Processes

Customers for Life

 

COMPUTER SKILLS

MS Office, Reys/Reys, ADP, Infiniti, VCS

(2003-2005), Springfield, PA 2009 - Present

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