TrueCar at it Again!

http://www.autonews.com/article/2013...#axzz2ivbVc1U9

Does anyone else see the injustice here?

Customer submits a lead on TrueCar and is then directed to a Honda dealership to buy a car. Customer decides to buy a $22,000 Honda Civic and is offered the following finance options:

A. USAA - 1.99% for 60 months
B. Honda Finance - .9% for 60 months
C. Or they choose the low rate lease plan

Obviously the customer should choose option B or C since it's less expensive. So because the dealer is doing what's right for the customer, they should be kicked out of the TrueCar program? TrueCar is supposed to be helping the consumer get a better deal, but in this case they are looking for ways to maximize all profit outlets at the expense of the customer. Not to mention at the expense of military personnel. If the FTC should investigate anything, it should be the relationship between TrueCar and USAA!

This company is one of the worst choices a dealer can make and they need to be run out of our industry! Send you cancellation notices folks! Time we rid the industry of these scumbags!

I wrote 60 Minutes and asked them to investigate!

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Permalink Reply by Mike Davenport on January 3, 2014 at 6:07pm

I agree with this. Even though it's an older article. It's still revealant a few months later. USAA will walk a customer through the process of submitting a USAA lead after a deal is already done.. Our dealership has taken precautions for this but well after the sale (next day) I have gotten ZAG leads for a customer whom has already bought. All out of USAA promising a lower rate if they do it. IT'S BS TO ME.