I would love to hear from the active members of Sales Departments about what are the ‘non-negotiables’ that make a difference in your store? The action items that make the culture in your Dealership special.

Minimum Performance Standards? Lead Response Time Standards? Manager Introductions? Let’s hear them all and how they have made a difference. We are not talking about theories, ideas, or what you have heard; we are talking about what actually works out on the front lines!