By: I.C. Collins @TechAutoCareers.com®

You have 5 SECONDS to impress your customer & 1 minute to convince them. We can help you! The first thing you need to do when you're meeting and greeting with a customer is to form a Human Connection, you want them to like you like an old friend and trust you like a family consultant. You want to build a strong relationship a strong bond without this you may sell them a vehicle but you will never sell their friends and family.

After you meet and greet, people leap to conclusions and make judgments about you and when they do you want these to be positive conclusions. Because there's information you need from them so you need to understand their perspective, you need to find out what your customers are really saying and thinking. You need sensitive information-about their budget, their priorities, and he or she needs to feel comfortable having a conversation revealing the details.

All though your customers haven't given you clear buying signals they're talking with you. Now how do you get the information you need without putting any pressure on them? This is where you start your clarifying process. You have to realize the difference, clarifying is finding out what it is they are saying and knowing what you have to work with. Qualifying is going into their details like finance etc.

While talking with you, find out how ( internet other dealers ) and if they are shopping other vehicles so you have a basis of comparison. When they ask you what does something like this go for or payments they are giving you permission to ask for important qualifying details example; 400, 500, 600$ shut up and wait all day if you have to. You need this information because you can save a lot of headache and time by not showing a 60.000$ vehicle and you need to be on a 20.000$ vehicle also if there is a trade and if it has a clear title.

Mental Note: "If you ask things in a casual manner you will get a casual response".~ I.C.

Remember you are just clarifying what it is they are saying without you pushing your solution ( lease or purchase ) or putting any pressure on the customer.

In the interest of maximizing all of your productivity get our ebook—let’s get to it!

P. S. Optimize your interpersonal skills for success order a copy of " How to Succeed in the Automotive Sales Industry " today @TechAutoCareers.com. Then settle in for a satisfying read that will surely enhance your interpersonal skills for success this year, you will find it is not just a book but a service.

We want to take a minute and THANK all the people that comment, like, and share our posts daily. We appreciate you all @TechAutoCareers.com Again, thanks from I.C. Collins and Tammi Collins @TechAutoCareers.com®

What do you think? Is this something you can benefit from or do you have a few tricks up your sleeve that are just as powerful? Make your voice heard by leaving a comment below. Don’t forget to hit the share button if you know others who will find this post useful.