Why work at your dealership?

What makes a dealership the place that everyone wants to work at?

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Permalink Reply by Allan R Mullins on June 20, 2011 at 5:55pm

One that presents Safety, Trust and Hope to all that work there.

Safety means that dealership decisions are done in a non-reckless manner, Trust that the truth will always be told by all and communication will be open, and Hope that if I work hard and do my job that I will be given the opportunity to advance if it becomes available. 

Permalink Reply by Richard Emmons on June 20, 2011 at 6:07pm
Allan. Correct reckless stores do not ever last. Advancement is a must. Thanks!
Permalink Reply by Dan Reddington on June 20, 2011 at 6:22pm

I am one of the few G.M's that started in the wash rack and slowly worked up the ranks. I understand everyone’s position and the challenges they face every day, I understand how important every employee is to the success of our Dealership and make it a point to treat each and every person with the dignity and respect I expect to receive.

My point is the attitude of a company starts with it's leaders,, That is why it's good to work at our Dealership!

Permalink Reply by DealerELITE on June 22, 2011 at 11:57pm
Well said!

Dan Reddington said:

I am one of the few G.M's that started in the wash rack and slowly worked up the ranks. I understand everyone’s position and the challenges they face every day, I understand how important every employee is to the success of our Dealership and make it a point to treat each and every person with the dignity and respect I expect to receive.

My point is the attitude of a company starts with it's leaders,, That is why it's good to work at our Dealership!

Permalink Reply by Richard Emmons on June 20, 2011 at 6:29pm
Right on Dan. Great testimoential!

Dan Reddington said:

I am one of the few G.M's that started in the wash rack and slowly worked up the ranks. I understand everyone’s position and the challenges they face every day, I understand how important every employee is to the success of our Dealership and make it a point to treat each and every person with the dignity and respect I expect to receive.

My point is the attitude of a company starts with it's leaders,, That is why it's good to work at our Dealership!

Permalink Reply by Fran Taylor on June 20, 2011 at 7:13pm

 Kathryn and Skip make a good point. Training is less effective unless there is accountability. There is two kinds of loyalty. Time on the job and doing the right job is loyalty.  I have a hard time with this when you have an old pro 12 years on the job selling 10 units a month and someone says he is loyal.  What about doing the things to be successful and have a positive attitude.  The dealership that spends a few bucks a month on there people are the ones who have happier people.   By having requirements and accountability all will make more money. That makes it a fun place to go to work.

 

Permalink Reply by Michael Baker on June 20, 2011 at 8:26pm
Our Variable and Fixed operations have regular open discussions on most interdepartment matters that can/must be synchronized, as possible. Due Bill nomenclature/pricing collaboration, Service Management/Director always knowing what the priorities on in reconditioning order and treating the UC manager as his/her best customer with accurate estimates that are not over quoted with rates being as close to retail for all variable operational sales. Keep policy charges around $50 labor rate. So many cross departmental opportunities for a trusting and coordinative interdepartmental synchronicity. The perception at large is most GMs and Dealers do not Have a 'mind share' in fixed operations. The highest net profit silos in most any store with proper expense allocations... Employees see and know of this coordinative synchronicity/harmony via management talk and walk, they will enjoy the environment so much better and talk up the fixed operations to boot.
Permalink Reply by Richard Emmons on June 20, 2011 at 9:23pm
Yes sir Fran. There really is two kinds of loyalty. We get that and people will have a fun place to work.

Fran Taylor said:

 Kathryn and Skip make a good point. Training is less effective unless there is accountability. There is two kinds of loyalty. Time on the job and doing the right job is loyalty.  I have a hard time with this when you have an old pro 12 years on the job selling 10 units a month and someone says he is loyal.  What about doing the things to be successful and have a positive attitude.  The dealership that spends a few bucks a month on there people are the ones who have happier people.   By having requirements and accountability all will make more money. That makes it a fun place to go to work.

 

Permalink Reply by Richard Emmons on June 20, 2011 at 9:29pm
Michael. So So true. If only dealers realized that the UCM has always been the best customer and really would do policy work for $50.00 PH. They would for once get along rather than always the battle they usually get into. More cars would be sold with better service, everyone would be happy. Great reply! Love it!


Michael Baker said:
Our Variable and Fixed operations have regular open discussions on most interdepartment matters that can/must be synchronized, as possible. Due Bill nomenclature/pricing collaboration, Service Management/Director always knowing what the priorities on in reconditioning order and treating the UC manager as his/her best customer with accurate estimates that are not over quoted with rates being as close to retail for all variable operational sales. Keep policy charges around $50 labor rate. So many cross departmental opportunities for a trusting and coordinative interdepartmental synchronicity. The perception at large is most GMs and Dealers do not Have a 'mind share' in fixed operations. The highest net profit silos in most any store with proper expense allocations... Employees see and know of this coordinative synchronicity/harmony via management talk and walk, they will enjoy the environment so much better and talk up the fixed operations to boot.
Permalink Reply by Marsh Buice on June 20, 2011 at 10:49pm
Synergy; all depts working together. So many dealerships have the old theory of  pitting every dept against another, mgr vs mgr, sp vs sp and so on. When a culture of teamwork is developed everybody is pullling to put a something together instead of wasting energy bickering amongst each other.
Permalink Reply by Christine Nolden on June 21, 2011 at 10:22am

 Sales Managers have superglue applied to their Seats... It is close to home and I brush it off, work smart and hard and enjoy the great product I can sell.Greatful to have a place to go to and trive:)

Permalink Reply by Dick Lynch on June 21, 2011 at 3:22pm

In my opinion atmosphere is important. If a dealership imposes a cut throat brothel

approach amonst the sales staff, morale will ultimately suffer and inevitably that ill

will most definitely shows up with the customers. Dick Lynch

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