Replies to This Discussion

Permalink Reply by Glenn Wilkins on October 4, 2010 at 12:18pm

Of course one of the First things you should do is offer the customers a beverage. Beer may be a bad choice...just sayin.

Permalink Reply by NANCY SIMMONS on October 4, 2010 at 12:31pm

Thanks Glenn! A beverage is a great idea! When I was in F&I, on hot days, I had a pitcher of ice cold lemonade with real lemon slices... Customers loved it!



Glenn Wilkins said:

Of course one of the First things you should do is offer the customers a beverage. Beer may be a bad choice...just sayin.

Permalink Reply by Craig Lockerd on October 4, 2010 at 2:03pm

Access to internet I'm sure is very important to people waiting on their cars in service!

Permalink Reply by NANCY SIMMONS on October 4, 2010 at 2:08pm

Thanks Craig! You are so right...that is very important these days especially...when folks are waiting for their car to be serviced and they can work while they wait!



Craig Lockerd said:

Access to internet I'm sure is very important to people waiting on their cars in service!

Permalink Reply by Glenn Wilkins on October 4, 2010 at 3:01pm

How about a Play Area for the kids...Full of Lego Blocks!!!!

Permalink Reply by NANCY SIMMONS on October 4, 2010 at 3:13pm

A lego table is worth its weight in gold! We have one here at the dealership and I cannot believe how many deals were made while the kids played at the lego table for hours. It must be situated in the showroom in view of the parents! Great contribution Glenn!



Glenn Wilkins said:

How about a Play Area for the kids...Full of Lego Blocks!!!!

Permalink Reply by Glenn Wilkins on October 4, 2010 at 3:28pm

How about a Flat Screen TV on the wall, in the same area that stays on the Cartoon Network?

Permalink Reply by NANCY SIMMONS on October 4, 2010 at 3:35pm

Awesome idea Glenn... Or the movie CARS over and over again...LOL



Glenn Wilkins said:

How about a Flat Screen TV on the wall, in the same area that stays on the Cartoon Network?

Permalink Reply by Ganesan Ramaswamy on October 5, 2010 at 12:09pm

You may offer water/soft drinks/coffee/tea as soon a customer is entered and make them more comfortable and relaxed. It shows your hospitality in our automotive business. Offer some chocolates, etc. to their kids. First you have to create more friendly atmosphere. We need to treat them as unique and something special to us. Regards, KR. Ganesan

Permalink Reply by NANCY SIMMONS on October 5, 2010 at 5:03pm

Great answer Ramswamy! People need to get that edge off when they walk into a dealership...Most don't rank it as one of the most pleasurable experiences! Thanks for your comment! Come back again soon...coffee is always free here in Carbucks Coffeehouse eXpress!



Ramaswamy Ganesan said:

You may offer water/soft drinks/coffee/tea as soon a customer is entered and make them more comfortable and relaxed. It shows your hospitality in our automotive business. Offer some chocolates, etc. to their kids. First you have to create more friendly atmosphere. We need to treat them as unique and something special to us. Regards, KR. Ganesan

Permalink Reply by Craig Lockerd on October 5, 2010 at 5:14pm

There is a Welcome Mat, in front of your door to your home......We welcome guests into our homes....why wouldn't we extend to each and every client the very same courtesy and respect we show our friends? Whatever it takes...I'm not sure where I read this,perhaps Carl Sewell's Book "Customers For Life", at a restaurant and I think the guest asked for milk and they didn't have any so the waiter went to a local store and bought some to make sure the guest was taken care of rather than just say...sorry we are out of milk.