Comment

Comment by Gregg Morris on November 3, 2011 at 1:21pm

Would like to introduce :  http://autosolutionstraining.com/dealership-advertising/

Comment by Joe Clementi on August 22, 2011 at 4:27pm

Dan.  Great point!  We do attend all meetings and they're prepared similar to our sales meetings with topics of point.  Hope all GM's and Fixed Ops Directors hold meetings that are centered around training for the drive?

 

 

Comment by Dan Reddington on August 22, 2011 at 3:57pm

Does your Parts & Service Director hold effective staff meetings with the Service Advisors & Technicians? If so as the General Manager do you attend these meetings?  The reason I ask is the effective labor rate along with your ticket average depends on the confidence level of your technicians to point out potential problems and the Service advisor to ask for the repair! We all hold sales meetings with our new and pre-owned and finance departments to keep them motivated and ready, don’t forget the service department the see more people per day and have an enormous effect on the bottom line!

Comment by Michael Baker on June 19, 2011 at 1:23pm

Rebecca: Compliance is not an OPTION as we know. TY

What dealers are performing with P&L a metric currently in the service bays YTD of $7500/stall for domestics, $9500 for Imports and $10500/bay for Luxury? It is easy to calc. If not there, it is today a minimum goal objective. No excuses please

Comment by Michael Baker on March 10, 2011 at 9:16pm

On-going training and development in most institutions of Business and Science is an art and science, in delivery, for effective learning/receptivity. In the arena of 'sales' consultancy, whether in the service drive, or in the showroom is best poised with staff that are inherently gifted with a sincere affinity toward people, and asking and listening to their current needs. If trying to develop the learning here within 21 days is almost impossible. But those that are gifted with the prior two general traits will gravitate more to the enjoyment of learning and development through engaging sessions of inspiring deliveries via the coach(es). And then continual daily positive reinforcement by all supervision, day by day. with all staff.

Comment by Joe Clementi on April 23, 2010 at 1:43pm

Ron

I don't know that this is the right format for sharing numbers. The numbers would vary depending upon the franchise and its individual cirumstances. I am open to the idea if members are as well

Comment by Rebecca Chernek on April 23, 2010 at 1:21pm

Compliance doesn't begin in the finance office - it begins the minute the customer is greeted on the lot. The sales manager must go outside his box... attend a F&I class. Once we have all managers on the same page crossed trained we can seriously maximize our performance!

Comment by Ron Pearson on April 23, 2010 at 12:31pm

Have worked as a 20 group moderator, the numbers don't lie. Are we able to share such data as easy as we share ideas?

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