Levels of Expectations!

I would think we all have certain expectations of ourselves and those close to us, spouse,children,best friends etc.During the holiday season those expectations could cause stress and even illness.

The expectations I'm referring to here are those from our business lives, the ones we put on ourselves and others.

Do we actually expect enough from ourselves? Do we lower our expectations of others based on their current position in the dealership? Isn't it true that normally we will receive just short of what we both expect from ourselves and others?

....My Question and Challenge then is.......Shouldn't we Expand By Demand and what levels of expectations are there in your business life?

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Replies to This Discussion

Permalink Reply by Craig Lockerd on December 13, 2010 at 6:25pm

...thats correct...we expect average
Paul Hardy said:

Some times the bar is set too low. When I 1st came into the car biz we had a 12 car min. For those of you that have been in this for a while you know what I mean. The problem, if there was one, was that most of the sales people had 12 at the end of the month, imagine that! If the bar was at 10 most did 10, hmmmmmm. There is a glass ceiling.This situation is referred to as a "ceiling" as there is a limitation blocking upward advancement, and "glass" (transparent) because the limitation is not immediately apparent and is normally an unwritten and unofficial policy.

Permalink Reply by Richard Emmons on December 13, 2010 at 6:25pm

Ernie you said it!

The most succesfull work verry hard and work equally as hard to surround them selves with caring talented equally hard working team players. Hmmm sounds like AutoMax.

Ernie Kasprowicz said:

It would have to, yes.

Craig Lockerd said:

Lets raise each persons level....wont that it turn raise ours?

Ernie Kasprowicz said:

I think you may be right. We get caught up in past results and begin to pigeon h*** people and thus our expectations. It seems to happen in all walks of life where a person leaves one place of employment and thrives where previously they may have been an also ran. I believe it is the people around them as much as it was the person themself. If we look at ourselves and the people around us I am sure if we expect more we will get more.

Permalink Reply by Craig Lockerd on December 13, 2010 at 6:26pm

,,,2011...we all need to expect...excellence!
Richard Emmons said:

Great expectations are often expected and often intended. The 30 unit guy / gal we think is the best. The person that prospects and delivers may be less however if they are getting cars sold by pumping in some extra found deals, isn't that expected by all? It is not just the top unit producer after all in most dealerships they usually get triple the ups. How many do they blow through? I bet it is more than the prospecting great CSI person that gets many people in month after month. Expect a lot from everyone. Demand customer relations and the count will come.

Permalink Reply by Richard Emmons on December 13, 2010 at 6:29pm

Yes Mam! Just a little higher.

NANCY SIMMONS said:

Where are we setting our benchmark? Too many things today are charted where the benchmark is set at "average"! What is average? We think if we are in the vicinity of average or above, we are doing an "okay" job! What is average... A good grade at failure or a poor grade at success could be called "average". Well 50% are doing worse and 50% are doing better, one could say!

Set your benchmark at EXCELLENCE! This EXCELLENCE I speak of is doing the best that you possibly can do, according to your personal and 'unique to you only' aptitude! Once you set that benchmark, strive to exceed EXCELLENCE by at least 10%. Have you ever been in a conference when the speaker ask everyone to raise their hand as high as they can and hold it up there? Then they say, okay, now raise it just a bit more...and we can!!!! This is how I define seeking to achieve 110% of your benchmark determining your point of EXCELLENCE!

Permalink Reply by Tobias Sedillos on December 13, 2010 at 7:40pm

My best answer on this one is to share a quote from Jim Rohn:

"You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of. You don't have charge of the consolations, but you do have charge of whether you read, develop new skills and take new classes."

Permalink Reply by Rick Bryant on December 13, 2010 at 10:28pm

I so agree with you. I have always belived if we treat each day as it is the last day of the month and you need this last unit to get to that next binus leval thwn the week, month and the year will take care of itsself. In todays crazy market even last month doesn't matter let alone what you did last year at this time. FIGHT FIGHT FIGHT for every possible sale.

Permalink Reply by Joseph M Bonincontri on December 14, 2010 at 8:52am

I don't want to be Average nor do I ever want to understand the word average. I'm the only one

that will control where I want to be. Also, I have a support group that helps me stay above the status quo...

Permalink Reply by NANCY SIMMONS on December 14, 2010 at 9:57am

That is great Tobias, Never heard that quote before but love it! We are the conductors of our own lives!!!!

Tobias Sedillos said:

My best answer on this one is to share a quote from Jim Rohn:

"You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of. You don't have charge of the consolations, but you do have charge of whether you read, develop new skills and take new classes."

Permalink Reply by ray sciarappa on December 14, 2010 at 12:59pm

always give more than you expect and always expect more of yourself than anyone - just do it