General Managers 20-Group
Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.
Jeff Cowan
Only 1 Day left Until- HOW SERVICE ADVISORS KILL CUSTOMER RETENTION
Free Webinar on Tuesday, August 27th | 8:00am PST, 11:00am EST
Register here: http://bit.ly/15crvoK
Ever wonder why a customer leaves an automotive dealer's service department around the 3 year mark?
Jeff Cowan will share the exclusive details! You will learn WHY this happens and how to STOP it immediately with a few very simple, easy-to-use techniques.
This is a MUST attend for all Dealers, General Managers, Fixed Operations Directors, Service Managers, Business Development Managers, as well as Service Advisors!
Aug 26, 2013
Ray Bradford
How important is a professional greeting and a walk around with each and every service customer? Very Important!
On an average, I speak to and visit up to 30 dealers a week and it is alarming the amount of dealers that don't have a system in place or enforced regarding a proper greet and walk around. This is a vital part of an advisors job to not only create a professional and lasting relationship with service customers, but an incredible opportunity to create more revenue for the dealer. Competition is getting tougher and it's little steps as a professional greeting and a walk around with the customer that sets you apart from your competition.
Opportunities are available to dealers to increase "net" bottom line. I have implemented and seen dealers increase their bottom-line up to 60%. Change is a good thing as long as you put a system in place to create and increase $$.
I would be happy to get members input regarding this and assist anyone who is looking for ways to increase "net' revenue out of their service drive.
Mar 17, 2014
Jeffery Dahlberg
New Booyah Mobile 3 Min. Video
Check out our new 3 min. video. All constructive criticism welcome.
Aug 26, 2016