General Managers 20-Group

127 members

Description

Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.
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  • Ron Pearson

    Have worked as a 20 group moderator, the numbers don't lie. Are we able to share such data as easy as we share ideas?

    Apr 23, 2010

  • Rebecca Chernek

    Compliance doesn't begin in the finance office - it begins the minute the customer is greeted on the lot. The sales manager must go outside his box... attend a F&I class. Once we have all managers on the same page crossed trained we can seriously maximize our performance!

    Apr 23, 2010

  • Joe Clementi

    Ron

    I don't know that this is the right format for sharing numbers. The numbers would vary depending upon the franchise and its individual cirumstances. I am open to the idea if members are as well

    Apr 23, 2010

  • Michael Baker

    On-going training and development in most institutions of Business and Science is an art and science, in delivery, for effective learning/receptivity. In the arena of 'sales' consultancy, whether in the service drive, or in the showroom is best poised with staff that are inherently gifted with a sincere affinity toward people, and asking and listening to their current needs. If trying to develop the learning here within 21 days is almost impossible. But those that are gifted with the prior two general traits will gravitate more to the enjoyment of learning and development through engaging sessions of inspiring deliveries via the coach(es). And then continual daily positive reinforcement by all supervision, day by day. with all staff.

    Mar 10, 2011

  • Michael Baker

    Rebecca: Compliance is not an OPTION as we know. TY

    What dealers are performing with P&L a metric currently in the service bays YTD of $7500/stall for domestics, $9500 for Imports and $10500/bay for Luxury? It is easy to calc. If not there, it is today a minimum goal objective. No excuses please

    Jun 19, 2011

  • Dan Reddington

    Does your Parts & Service Director hold effective staff meetings with the Service Advisors & Technicians? If so as the General Manager do you attend these meetings?  The reason I ask is the effective labor rate along with your ticket average depends on the confidence level of your technicians to point out potential problems and the Service advisor to ask for the repair! We all hold sales meetings with our new and pre-owned and finance departments to keep them motivated and ready, don’t forget the service department the see more people per day and have an enormous effect on the bottom line!

    Aug 22, 2011

  • Joe Clementi

    Dan.  Great point!  We do attend all meetings and they're prepared similar to our sales meetings with topics of point.  Hope all GM's and Fixed Ops Directors hold meetings that are centered around training for the drive?

     

     

    Aug 22, 2011

  • Gregg Morris

    Would like to introduce :  http://autosolutionstraining.com/dealership-advertising/

    Nov 3, 2011

  • Ernie Kasprowicz

    Automobile Trainers/Vendors...Question for all of you: How often while at a dealership doing what you do are you asked a question concerning hiring salespeople,staffing their BDC or internet dept? The question you get asked could be as straight forward as I need more or better salespeople,where and how do I get them or as vague as I don't have the right people to achieve what I need to achieve to sell more cars and make more gross...."If I just had a couple more "studs" I'd be set.How often are you asked about other positions as well...from Porters to Presidents?

    Dec 28, 2011

  • Smit Shah

    We recently built a solution for the GM over seeing a group of stores in south florida that were using excel to track their sales.

    We provided him with a dashboard for current numbers and the track for all stores new and used departments. The dashboard also broke down sales by Sales Manager and Finance Manager, status (sold, booked, finance, etc...) to identify well performing and troubled teams/departments.

    We also set up alerts for when the front, back or overall numbers were beyond a threshold, ex: too low front

    Hope this helps identify features to look for, for sales tracking purposes.

    Mar 21, 2012

  • Frank Mercer

    Want to significantly increase your bottom line?  Have you considered owning your own Related Finance Company? I am interested in talking with dealerships that want to understand the benefits of owning their own Related Finance Company.  I have over 30 years of very successful experience in running auto finance companies.  Please visit my website at www.rfcmgt.com and give me a call at 619-890-2444 if interested.

    Mar 27, 2012

  • Craig Dawson

    Need more inventory? Immediate retail visibility to consumers? Ability to submit direct buy bids for institution -owned units? Increase bottom line profitability? Eliminate the time and expense of auctions?

    Please email me for more information craig.dawson@mywurld.com

    Apr 6, 2012

  • Andrea Lupo

    I have an awesome idea that will change the moral and culture at your dealership. And all you have to do is pick a song.... email me and I will give you the secret to wowing your customers at delivery and make your clients feel welcome to come back for service again and again!

    Sep 25, 2012

  • Ernie Kasprowicz

    A free webinar January 17th presented by Craig Lockerd, Founder/Pre...

    Jan 14, 2013

  • Bryan

    If you have in house or staffed super sales events you already know that the Attorney General is starting to crack down on advertisement and sales teams. Staffed super sale events can be a great tool to move inventory and produce high gross if done in the right way. AutoSalesEventNetwork.com is a paid membership networking site that has ratings and reviews of everyone involved in super sales from sales event companies, printers, salesmen, and dealerships. If you are getting calls about marketing you can refer them to the site by saying you are only involved with companies at autosaleseventnetwork.com and that stops their sales pitch. You would have more control and knowledge of whom you are doing business with. Also if you do have in house sales events and need staff search our database for license salesman in your area. There are many benefits to the site. Please visit http://autosaleseventnetwork.com/ and let us know what you think and how we might be able to help you.

     

     

     

    Thanks,

     

    Bryan Wallace

    http://autosaleseventnetwork.com/

    Feb 17, 2013