william cather

Charlotte, NC

United States

Phone Ninjas

Profile Information:

Which best describes you?

Trainer

What is your current position within your organization?

Phone Coach

What is your company website?

http://www.phoneninjas.com

What is your Facebook page/URL?

http://https://www.facebook.com/changingbiz/

What is your LinkedIn page/URL?

http://www.linkedin.com/in/williamcather/

How did you specifically hear about DealerELITE? If referred, who?

Chris Vitale

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?

EXPERIENCE:
Nearly 20 years’ experience consulting for US nationwide auto dealerships, on Sales and Service, Customer Experience, Process Improvement, Customer Loyalty, Digital Marketing, Training, Leadership Coaching, & Team Facilitation.
Coaching dealers and their teams to deliver a unique customer brand experience—increasing sales, customer retention, and profitability—as part of a national virtual team of facilitators on successive projects for leading manufacturers.
RESULTS:
Assisting dealers in adopting leading-edge sales practices, improving digital processes, and increasing dealer profitability, customer loyalty, and team engagement.
Coaching dealers to achieve Industry-leading customer satisfaction awards through leadership and team development; Training and Coaching for: Customer Retention/Growth; Sales and Productivity improvement; Employee engagement; Facilitating change; Process improvement and Program implementation.

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