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Which best describes you?: Dealership

What company do you work for (or own)?: Papa's Dodge, Chrysler, Jeep, Viper

What is your current position within your organization?: Digital Marketing Manager

What is your company website?: http://www.papasdodge.com

What is your Facebook page/URL?: http://www.facebook.com/PapasDodgeJeep

What is your LinkedIn page/URL?: http://www.linkedin.com/pub/a-j-maida/23/655/181

How did you specifically hear about DealerELITE? If referred, who?: Other Internet Managers

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: 19 years in Automobile industry from sales to General Manager. Ran my own leasing company for a few years as well. Got out and owned a delivery company which I sold in 2004. I returned to the Automobile industry and immediately saw that the internet was the place to be so I started to read and now voila I am a Director of Internet. Of course everything I learned yesterday is obsolete today.

A. J. Maida's Blog

Bad Reviews are Good...if you answer them right!!!!!

Posted on November 1, 2012 at 4:30pm 2 Comments 5 Likes

How many people have gotten a bad review? Yes you suck! There is somebody out there who’s going to say you suck. You don’t. You’re no better or no worse than the dealer, restaurant or hardware store down the street. I hope your better. But you are going to get a bad review. You cannot satisfy 100% of the people all the time. But, A BAD REVIEW IS A GOOD THING!!!! If all you have are good reviews you are less believable. If you went to a restaurant website and…

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Comment Wall (12 comments)

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At 1:55pm on March 4, 2011, Stan Sher said…: Happy Birthday

At 10:44am on January 10, 2011, Sonja Griesbach said…: Congrats!!

At 3:35pm on January 5, 2011, Jennifer Verbrugghe said…: Happy 2011!! :)

At 1:38pm on December 29, 2010, Nicki Allen said…: I agree. Patrick Workman with DDC is one of my favorite people and he did everything he could to help me get things done but they just wouldn't allow it. They take advantage of the fact that we are forced (for the most part) to have the shift site and don't listen at all. It's been an eye opening experience with CJD. We had LM before and have always had Mazda at this location and Mazda is SO far ahead of the curve online compared to CJD. I love the brand but it's been a bit of a headache learning how to work around a lot of their standards in order to find success.

We are in the same situation with Mazda having within 50 miles of us. It creates a blood bath and a constant need to stay WAY ahead of the curve. I got lucky and met some great people from corporate and developed a strong relationship with them and it helps A LOT!

At 1:04pm on December 29, 2010, Nicki Allen said…: Yeah, I only lasted about 45 days with the shift site and said F'it. I still have that site but keep my VIN sites as my main ones. I got to frustrated with Chrysler Digital trying to tell me what products and processes I had to use. My stores run 65- 70% of overall sales are internet and the things I needed to do what we do I couldnt have. Best of luck to them... they approached me shortly after telling them I had no interest in their site and the politics of it all and asked if I would consider going on an advisory board. LOL. I entertained it for awhile and politely declined.

At 12:14pm on December 29, 2010, Nicki Allen said…: Yes!!! I love my chat company. I have 9 stores in my group and we are all on it and very pleased with the results. The backside of the system is even better than the consumer side. I have the ability to Google Map anyone on my site and see when competitors are on my sites and what they are looking at... none of them can figure out how I know. ;)

Been with them over 2 years.

I noticed you are using your Chrysler Digital Site as your main page. We just bought CJD a little over a year ago and although I LOVE Dealer.com I have had serious struggles with Chrysler Digital's version of their sites. How long have you been using it?

At 12:05pm on December 29, 2010, Nicki Allen said…: Hi A.J.! I use ClientConneXion. Why do you ask?

At 12:37pm on December 14, 2010, Jennifer Sanford said…: Thanks A.J. Hope you have a wonderful holiday. Thanks again for being a great customer!

At 4:10pm on September 21, 2010, Sonja Griesbach said…: Congratulations A.J.!

At 8:03pm on August 24, 2010, Victoria DePalma said…: Hi AJ, thanks for the add. I love VinSolutions! My previous store brought it on when I was there and I think its fabulous! I have a strong background in CRM and have used quite a few. My dealership just brought on DealerSocket right before I joined them but I find Vin blows it away. Let me know if you'd like to chat about it. V