So this was my topic for a recent roundtable discussion I moderated at an event hosted by David Kain and Steve Stauning. (side note: I will say without a doubt if you get the chance to attend one of these events GO!! These guys are good, real good and they do a great event.) As far as the topic goes it was a really good discussion with a good group of Internet Managers and Directors and a few things came to light for everyone....process, utilization and CRM capabilities are still all over… Continue