I bet you are asking yourself...what exactly does this mean? I am certain you have heard repeatedly and read numerous blogs about developing a unique and personal brand for your dealership, and how important this is while striving to gain that "competitive edge" which sets you apart from other "cookie…

Accountability...It is more than a fancy six syllable word. The business dictionary defines accountability as "The obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner." Accountability is not a new tool; it is not constricted to the…

“Point the Thumb and Not the Finger”

What does all this mean?

Pointing the thumb and not the finger means to accept responsibility for your actions.  It's so easy to blame someone else or other circumstances for your failures or lack of results.  Take ownership of your own future; write your own book of business!  Become that entrepreneur and build your…

I was visiting a dealership repair center recently, and while sitting in the customer lounge working on my laptop, I couldn’t help but identify with some of those “waiters”, who during my 30+ years in retail, I referred to them as just that…”waiters”. I watched and recognized emotions of restlessness, uncertainty,…