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Jeff Cowan
- Male
- Rancho Santa Margarita, CA
- United States
- Jeff Cowan's PRO TALK, Inc.
- Blog Posts (164)
- Videos (88)
Jeff Cowan's Page
Latest Activity
Write Service Podcast: Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)
Write Service Podcast: Episode 70- Q & A with Jeff Cowan- Service Advisors MUST LISTEN!
Write Service Podcast: Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!
Write Service Podcast: Tips for Service Advisors to Bounce Back After "Scraped Knees"; Creating Service Drive Momentum from Each Mishap
Write Service and Write Your Own Paycheck Podcast Episode 67: Make Over $100K a Year as a Service Advisor!
Write Service Podcast: Episode 66- What It Takes To Be A Great Advisor
Write Service Podcast- Episode 65: How to Keep Your Advisors!
Write Service Podcast: Episode 64- Holidays, Events, and Excuses
Profile Information
- Which best describes you?
- Trainer
- What company do you work for (or own)?
- Jeff Cowan's PRO TALK, Inc.
- What is your current position within your organization?
- President
- What is your company website?
- http://automotiveservicetraining.com/
- What is your Facebook page/URL?
- http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
- What is your LinkedIn page/URL?
- http://www.linkedin.com/in/jcprotalk
- How did you specifically hear about DealerELITE? If referred, who?
- Referral
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.
Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.
His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.
With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.
Jeff Cowan's Videos
Jeff Cowan's Blog
Episode 72- ATTN: Fixed Operations Managers & Dealers: Your Current Service Dept. Headlines
Posted on October 24, 2019 at 2:00pm 0 Comments 0 Likes
This week, Jeff discusses some of the most current headlines from recent automotive articles. Dealers and managers, did you know you are losing nearly 60% of your business to independent shops? Did you know that all the technology designed to boost your Hours Per Repair Order can actually do the opposite, if not utilized properly? Stay tuned to hear statistics and current headlines, as well as Jeff's thoughts and tips to address them. Copyright 2019 Wm Jeff Cowan;…
ContinueWrite Service Podcast: Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)
Posted on September 26, 2019 at 12:00pm 0 Comments 0 Likes
This week, Jeff does Part 2 of some more Questions and Answers from viewers! Some of this week's hot topics are shop capacity (is it normal to be at capacity and turn away work), how to maximize the opportunity, handling frustrated customers, setting expectations, and the importance of word tracks. Send us your questions to info@jcowansprotalk.com. Copyright 2019 Wm Jeff Cowan
Automotiveservicetraining.com
800-248-2931…
Write Service Podcast: Episode 70- Q & A with Jeff Cowan- Service Advisors MUST LISTEN!
Posted on September 19, 2019 at 12:00pm 0 Comments 0 Likes
This week, Jeff does some Q & A from his viewers! After Jeff had been on the road for a few weeks at various dealerships and service drives, it seemed like some questions became prominent as "hot topics"! Stay tuned to hear his answers in regards to technology, service advisor kiosks, upcoming training opportunities, and much more! If you want your questions answered, please write in to info@jcowansprotalk.com or simply visit AutomotiveServiceTraining.com! Copyright 2019 Wm Jeff…
ContinueWrite Service Podcast: Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!
Posted on July 11, 2019 at 12:00pm 0 Comments 0 Likes
This week, Jeff discusses the important topic of goals. We are at the halfway mark, so it's time to evaluate your goals. As a service advisor., have you reached them? Have you fallen behind? What are you doing to get back on track and re-project for the second half of the year? Stay tuned for Jeff's expert advise on maximizing your time on the service drive. Copyright 2019 Wm Jeff Cowan
Website: automotiveservicetraining.com
Contact: info@jcowansprotalk.com
Phone:…
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