What’s the most iconic noise of our time? I’d argue it’s the text message alert sound associated with the iPhone. No matter where you are – the grocery store, Home Depot, a wedding – if you play this sound, people around will freeze and make an instinctual grab for their iPhones.

We’ve all been trained to react to it. That’s why texting is…

A new report from eLEND Solutions shows 80 percent of dealers surveyed fast-tracked adoption of digital retailing tools due to the pandemic. It’s no secret many dealers were…

If you’ve been in the business for a long time like I have, you’ll remember when every dealership desk had a built-in ashtray. When I’m in a dealership and the desk manager pulls out a green Sharpie and a piece of paper to work a deal, I flash back to that time. We’re not smoking in dealerships anymore, so why are so many still using pen and paper instead of a digital desking tool?

I know what you’re thinking: “That’s the way we’ve…

If you’re like most independent dealers, you loaded up on used inventory  during the first few months of the pandemic. Inventory shortages and high demand pointed toward selling those cars all day long at higher-than-average prices. Now that the market is beginning to correct, book values are dropping. Are you concerned about moving that inventory?

A…