Which best describes you?

Dealership

What company do you work for (or own)?

Policaro Automotive Family

What is your current position within your organization?

Director, Business Development

What is your company website?

http://www.policaro.com

What is your Facebook page/URL?

http://www.facebook.com/pages/Porsche-Canadian-Owners-Enthusiasts/1...

What is your LinkedIn page/URL?

http://ca.linkedin.com/in/danrobinsonautobizvisionary

How did you specifically hear about DealerELITE? If referred, who?

Shannon Page

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?

Dan Robinson- A Dynamic Automotive Business Visionary & Customer Relationship Management Specialist that has established himself as an Automotive Business Leader across Canada and the United States.

Dan is a Highly Experienced individual that has the track record and the qualifications to Lift Market Share along with Driving Measurable Increases in Sales, Service and Parts Profitability in the Retail Automotive Industry. He is an expert in Customer Lifecycle Management.

Qualifications
• 20+ years of Successful Operational and Fiscal Management in the automotive retail and high tech automotive environment.
• Ability to Motivate, Mentor, and Train Staff to Improve Their Skills in All Departments.
• Proven Track Record of Delivering Profitable Results using Innovative CRM Strategies, Technologies and Processes.
• Consistently Exceeding OEM CSI Standards in both Sales and Service.
• Well versed in implementing Sales Pipeline Management including Prospecting, Telephone Skills Training, Appointment Setting, Product Presentation & Demonstration, Negotiation and Closing Processes.
• Ability to significantly raise Customer Retention and Limit Defection Rates in both Sales and Service.
• Ability to React Proactively to Operational Issues in Real Time.
• Openly Communicates with Department Managers to Provide Analysis, Guidance and Solutions.
• Exemplary Relationship with OEM Managers and Factory Executives.

SpecialtiesEffective Leadership Development, Positive Employee Engagement, Improved Productivity & Profitability, Implementing Sustainable Cultural Business Transformation, Automotive CRM Architecture Understanding and Implementation, Business Process Management, Data Integration, Relationship Management, Business Intelligence, Database Performance and Manageability, Automotive Consumer Retention and Advocacy Solutions.