Day 183 Covid-19 Detour - "When does it help to YELL?" - Thursday, September 17, 2020
Day 183 of Covid-19 CEM Detour - Thursday, September 17, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...fr...
Herb Mast's Page
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Herb Mast's video was featured
Day 174 Covid-19 Detour - “Three signs of a MISERABLE JOB...” - Tuesday, September 8, 2020
Day 174 of Covid-19 CEM Detour - Tuesday, September 8, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...frie...
Herb Mast's video was featured
Day 114 Covid-19 Detour - "POWER vs AUTHORITY...” - Friday, July 10, 2020
Day 114 of Covid-19 CEM Detour - Friday, July 10, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends a...
Herb Mast posted a blog post
Four Keys to Eliminating BAD Customer Surveys, Forever.
Originally published in DEALER Magazine Frustrated with bad surveys?Ever had a customer tell you they were “Completely Satisfied”, but then “trash” you on the satisfaction survey? Are your sales and service staff frustrated with the overall survey…See More
Herb Mast's video was featured
Day 97 Covid-19 Detour - “CRISIS is the great revealer...” - Tuesday, June 23, 2020
Day 97 of Covid-19 CEM Detour - Tuesday, June 23, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends a...
Herb Mast's video was featured
Day 90 Covid-19 Detour - “Avoid discouraging your team...” - Tuesday, June 16, 2020
Day 90 of Covid-19 CEM Detour - Tuesday, June 16, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends a...
Herb Mast's video was featured
Day 84 Covid-19 Detour - "Still offering BIRDDOGS? Why??.. - Wednesday, June 10, 2020
Day 84 of Covid-19 CEM Detour - Wednesday, June 10, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends...
Herb Mast's video was featured
Day 79 Covid-19 Detour - "Avoid DISCOUNTS for CX... ” - Friday, June 5, 2020
Day 79 of Covid-19 CEM Detour - Friday, June 5, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends and...
Herb Mast's video was featured
Day 77 Covid-19 Detour - "MOTIVATION beyond MONEY.. - Wednesday, June 3, 2020
Day 77 of Covid-19 CEM Detour - Wednesday, June 3, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends ...
Herb Mast's video was featured
Day 75 Covid-19 Detour - “Astronomical TEAMWORK...” - Monday, June 1, 2020
Day 75 of Covid-19 CEM Detour - Monday, June 1, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends and...
Herb Mast's video was featured
Day 64 Covid-19 Detour - "KEEP IT LIGHT... - Thursday, May 21, 2020
Day 64 of Covid-19 CEM Detour - Thursday, May 21, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends a...
Herb Mast's video was featured
Day 58 Covid-19 Detour - "Buy-In vs. POLICING... ” - Friday, May 15, 2020
Day 58 of Covid-19 CEM Detour - Friday, May 15, 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends and...
Herb Mast's video was featured
Day 49 Covid-19 Detour - "Script the critical moves...” - Wednesday, May 6, 2020
Day 49 of Covid-19 CEM Detour - Wednesday, May 6 2020 - Personal message of encouragement and perspective from Herb Mast to automotive leaders (...friends an...
Mike Marshall left a comment for Herb Mast
"Welcome to Dealer Elite. I am excited about the perspective you bring to automotive retail."
Profile Information
- Which best describes you?
- Trainer
- What company do you work for (or own)?
- HealthyDealer.com
- What is your current position within your organization?
- Executive Coach, Consultant, and CEO
- What is your company website?
- http://HealthyDealer.com
- What is your LinkedIn page/URL?
- http://https://www.linkedin.com/in/herb-k-mast-4766073/
- How did you specifically hear about DealerELITE? If referred, who?
- Mike Marshall
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- I am passionate about the auto industry and in helping dealers and their teams be more intentional and effective to achieve better results. My area of focus is leadership, culture, communication, and teamwork. I have a vast amount of resources I can lend to the journey for dealers. I currently write articles that have been published by Dealer Magazine, do weekly blog posts and daily short videos (during the Covid-19 Crisis). I will continue to develop materials and resources to inspire managers to become great leaders.
Herb Mast's Videos
Herb Mast's Blog
Four Keys to Eliminating BAD Customer Surveys, Forever.
Posted on June 30, 2020 at 11:58am 0 Comments 0 Likes
Originally published in DEALER Magazine
Frustrated with bad surveys?
Ever had a customer tell you they were “Completely Satisfied”, but then “trash”…
ContinueComment Wall (1 comment)
- At 2:05pm on May 8, 2020,
Mike Marshall said…
Welcome to Dealer Elite. I am excited about the perspective you bring to automotive retail.
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