Over the past 20 years we have asked less and less of our salespeople. They don't handle phone calls,they don't handle internet leads,they don't network or prospect for new business and in some cases they don't even deliver the cars they have sold.

I feel the main reason for this is that the high salesman's turnover have left us with, at best nice greeters. We all know the old adege "you get what you pay for". A quality person who wants to try automobile sales leaves because he…

 I recently got a letter from an extremely satisfied customer, who was telling me that I was the highest price dealer that     he dealt with, but he wanted to to do business with me because my dealerships BDC and sales staff were so upfront and honest.

 By the way the other dealers were $1,000-$2,000 below invoice and he did try to buy from them first,but suprisingly couldn't. He then allowed me to sell him the car at $500 below invoice and he thought he was rewarding me for being an…

Jim,

I couldn't agree more!!! The business model True Car,Zag and others like them operate under is flawed because the only person that truly wins is them.

Does the customer win?... No because the dealers have to post a price hundreds, if not thousands below what we pay for the car to get the consumer and then we either have to eat that loss or figure out a creative way to get back to profitability. In my opinion not the smooth customer experience they…