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A few thought starters for the forecasting process for your dealership. It's that time of year!

1) Forecast from “bottom up”, not top down, team memebrs must participate!2) Begin with last 90 days of activity3) Contact your mfg. for insight4) Look at market & economic trends5) Market share analysis, on target? Pump-ins vs. pump-outs?6) Do transactional analysis (gross vs. benchmark KPIs, variable and fixed depts.)7) Used to new ratio goal?8) Future staffing needs?9) Inventory needs?10) Capital needs?11) Expense structure vs. benchmarks?12) Net to gross objective?13) What are the…See More

Nov 13

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Richard Nimphie posted a blog post

Are you "anointing" or training your dealership's future leaders into their roles?

As legendary American football coach Vince Lombardi once said: “Leaders aren't born, they are made, and they are made just like anything else, through hard work.” Training your dealership's new leaders, rather than simply anointing them into positions based on tenure, loyalty, or informal recognition, is crucial for long-term success. Here’s why training new leaders is significantly more beneficial than relying on anointing individuals to important managerial roles:1.They Understand and…See More

Nov 8

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Richard Nimphie posted a blog post

The Importance of Mentorship

by: Richard Nimphie, Dealer Management CoachI am thankful for my mentors and am dedicated to assisting others likewise. Here are few fundamentals I learned through my mentors.........1.Employee culture and retention: I learned the importance of hiring for cultural fit as well as talent. In turn, I learned how important it is to promote from within for long term employee retention and culture sustainment. Employees are the most important asset to you.2. Industry Expertise: I learned about…See More

Oct 23

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Richard Nimphie posted a blog post

When you ask your sales managers how many opportunities they had in a day, do they still simply refer to walk-ins?

Four Sources of OTDBs (Opportunities to do Business)1)Walk-Ins for the first time*Usually represents 50% of sales, however, should be less given the remainder of OTDB sources 2)Internet OTDB*Usually not managed well*Two-way engagement is the key*At least 50% should result in appointments*At least 65% of appointments should show 3)Phone-up OTDB*Usually not tracked well*People are ready to buy, now, where?*At least 50% should result in appointments*At least 50% of appointments should…See More

Oct 18

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Richard Nimphie posted a blog post

I designed and used an onboarding program successfully for decades. This is a great article that emphasizes the importance of onboarding to promote a strong company culture:

Why Effective Onboarding Is More Important Than EverMeighan NewhouseForbes Councils Member1 Employees need to be immersed in your culture from day one.How do you immerse employees into your culture? A great way is to share with them the company’s vision, mission and core values. When an employee understands the purpose behind the company (vision), how the company plans to fulfill that purpose (mission), and…See More

Oct 15

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Richard Nimphie posted a blog post

Teamwork

Teamwork and CSI are like a relay race. It's not as important who starts or who finishes. What’s important is that the baton does not get dropped! Are you constantly training & most importantly recognizing all who touch the baton? Salespeople? Service advisors? Techs? Car washers? Receptionists?See More

Sep 4

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Richard Nimphie posted a blog post

Intentional Culture

Building an intentional culture in your dealership takes sound leadership, collaboration, execution, and reinforcement.However, it comes down to one simple formula...............Intentional culture formula:The sum (+) of all wanted behaviors Minus (-) the sum of all unwanted behaviors=See More

Aug 28

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Richard Nimphie's blog post was featured

I wrote this article about being a car dealer G.M. 12 years ago.........all principles still apply.

The Many Hats of the Auto Dealership General Manager By Richard A Nimphie | Submitted On October 24, 2012The general manager acts as an extension of the dealer/owner and, as such, not only assures the successful direction of long and short-range objectives, but is also responsible for the discipline, morale, and effectiveness and well-being of each person employed by the dealership. He/she develops efficient managers and works through them to see that mutually agreed upon goals are accomplished…See More

Aug 18

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Richard Nimphie posted a blog post

We've all heard it, sell the sizzle, not the steak. Are your sales people selling just the cow?

Elmer Wheeler coined the term in the 1930’s. Basically, he told customers the benefits they will get from a product or feature rather than what it did. He painted a picture convincing the customers how they would feel after using the product as well as what impact it would have on them. “It’s the sizzle that sells the steak and not the cow.” Simple steps to sell the sizzle: 1) Demonstrate first and then let the customer demonstrate for themselves. Features are always followed by benefits! First…See More

Aug 13

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Richard Nimphie posted a blog post

I wrote this article about being a car dealer G.M. 12 years ago.........all principles still apply.

Jul 19

0 Comments 1 Like

Richard Nimphie posted a blog post

What is Your Leadership Ratio?

Which Leadership Ratio Matters Most? debt to equity…………….? price to earnings…………? net to sales………………..? NO! It’s the proportion of praise to criticism. HINT: 5:1 Take a hard look at your ratio of praise to criticism. What do you project as a leader to othersSee More

May 1

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Richard Nimphie posted a blog post

Are you consistent with a U/C aging process?

Determine what your aging policy is going to be, then stick with it!Aging policy has to be “pure”. In other words, if your aging policy is 60 days, then a vehicle must be off the books in 60 days, as opposed to, "Well, its 60 days so let’s determine what we will do with it".The best approach to aging is to review your inventory for pricing in 15-day increments. By the 45th day (on a 60-day aging policy), you will need to determine what is the exit plan for this vehicle.Check your reports for…See More

Aug 7, 2023

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Profile Information

Which best describes you?: Dealership

What company do you work for (or own)?: R Nimphie Enterprises, LLC

What is your current position within your organization?: R Nimphie Enterprises, LLC

What is your company website?: http://R Nimphie Enterprises, LLC

What is your LinkedIn page/URL?: http://www.linkedin.com/in/ nimphie

How did you specifically hear about DealerELITE? If referred, who?: internet

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: I specialize in training future, newly appointed or existing general managers in all aspects of dealership management. This includes fundamental leadership training, departmental processes and KPIs, pay plan management, job descriptions, daily work agenda checklists, performance and financial management.

Richard Nimphie's Blog

A few thought starters for the forecasting process for your dealership. It's that time of year!

Posted on November 13, 2024 at 10:44am 0 Comments 0 Likes

1) Forecast from “bottom up”, not top down, team memebrs must participate!

2) Begin with last 90 days of activity

3) Contact your mfg. for insight

4) Look at market & economic…

Continue

Are you "anointing" or training your dealership's future leaders into their roles?

Posted on November 8, 2024 at 2:21pm 0 Comments 0 Likes

As legendary American football coach Vince Lombardi once said: “Leaders aren't born, they are made, and they are made just like anything else, through hard work.”

Training your dealership's new leaders, rather than simply anointing them into positions based on tenure, loyalty, or informal recognition, is crucial for long-term success. Here’s why training new leaders is significantly more beneficial than relying on anointing individuals to…

Continue

The Importance of Mentorship

Posted on October 23, 2024 at 3:58pm 0 Comments 0 Likes

by: Richard Nimphie, Dealer Management Coach

I am thankful for my mentors and am dedicated to assisting others likewise. Here are few fundamentals I learned through my mentors.........

1.Employee culture and retention: I learned the importance…

Continue

When you ask your sales managers how many opportunities they had in a day, do they still simply refer to walk-ins?

Posted on October 18, 2024 at 10:43am 1 Comment 0 Likes

Four Sources of OTDBs (Opportunities to do Business)

1)Walk-Ins for the first time

*Usually represents 50% of sales, however, should be less given the remainder of OTDB sources

2)Internet OTDB…

Continue

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At 12:43pm on October 26, 2012, David Long said…: Welcome to the greatest mentor and car guy I know! Thank you for all you did for me and my family along this journey.