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Which best describes you?: Vendor Partner

What company do you work for (or own)?: ADP Dealer Services

What is your current position within your organization?: Nationa Training Manager

What is your company website?: http://www.bzcares.com

What is your Facebook page/URL?: http://www.facebook.com/stephenrbridges

How did you specifically hear about DealerELITE? If referred, who?: Ralph Pagia

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: 20 years of car experience in Automotive Retail. Manager of many of the top volume dealers in the U.S. Consultant for over 200 dealerships in the last 5 years. Expert in Sales, Marketing, Social Media, Lead Management, Phone Training

Steve Bridges's Blog

Let's Get back to using the Phone as a Weapon!

Posted on February 16, 2011 at 1:55am 0 Comments 0 Likes

I am in favor of all new technology, I think email is a great way to communicate, texting is super, facebook is awesome but for most dealerships today the Phone is still the # 1 way to sell cars today. I am seeing more and more salespeople or internet managers allowing themselves to fall into the trap of too much electronic communication and not enough phone calling.

I was so happy when i got my first sales job at a Toyota dealership in Louisiana. The sales floor was closed to any new…

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How to make your Dealership #1

Posted on February 10, 2011 at 8:48pm 2 Comments 2 Likes

Over the last five years i have visited or consulted in over 200 dealerships and everyone wants to be #1.

If your Dealership is not growing market share, Customer Satisfaction is not improving, Gross Profits are not holding up and your not turning your inventory, you might have a Management problem.

The #1 reason Dealerships are under performing is the lack of leadership, I constantly find that Managers are not Managing, they are not training the staff or building an…

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At 11:41am on February 13, 2011, Craig Darling said…: Thank you for the ad, Steve. I look forward to learning more about your efforts to make the car biz that much better.... Craig

At 12:59am on February 11, 2011, walter sullivan said…: Thank you for your friendship,no doubt there will be a lot to talk about in the near future, looking forward to it thanks wal