Are you habitually using "Service Advisor Slang"? This week, Jeff discusses why the sale isn't closed after a presentation. Hint: You never let them know exactly what they're getting! Listen to this week's episode to learn how to eliminate service advisor slang and present on a level that the customer understands. Copyright 2018 Wm Jeff Cowan.

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Providing the right experience that attracts and keeps customers can be difficult.

Why?

Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean…

Affordable bad credit auto loans Montgomery Alabama programs could be hard to find if you go about the task all alone. But if you have proper information on the subject and an expert to guide you in navigating through the process then the task could be much easier and stress-free. On the internet, there are websites which can give you education relating to…

Patients are acknowledged as individuals requiring appropriate time for a complete evaluation of their healthcare requirements. They can easily walk a few steps to these pharmacies and get their prescriptions filled, but the majority of them do not. Every patient exercises his option to use the dispensing channel which he feels is ideal for him. So…

This week, Jeff covers "Thou Shall Not Steal" principle. How do you define theft? Money, copyrights, honesty? Jeff covers the basic principle of honesty, how it can affect your career, and the benefit to your sales! This principle will not only help you succeed, but to live your best life in general.

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Also available on GooglePlay, iTunes, and Stitcher!…

First off, I’m not painting all salespeople with a wide brush here. Face it, it may be human nature for some to lack the conviction when they have a good bit of doubt about the anticipated customer's reaction to a proposal. 

I'm not insinuating that most salespeople are lacking…

If you were to compare the service department to the military I think you would classify management as the leadership, the Advisors as scouts, the Admins as diplomats, and Technicians as the soldiers. Technicians are on the front lines as they perform repairs.

Much like in war, those out in the field fighting make decisions in the moment based on what…

As a dealership there are many ways you can identify if…

In the automotive industry, trust is a must. No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn it. Show your customers that when they come to…

A roadworthy certificate is also known as the ‘safety’ certificate. To obtain this certificate, the vehicle needs to be inspected by a professional who is qualified and needs to be produced when the car is to be sold. This roadworthy certificate attracts potential buyers as this is a confirmation of the smooth operation of the vehicle which is being sold. Apart from that, if you want to sale your car then you need to transfer the registration of the car to the…

You finally have your driver’s license, and now the day has come to buy your first car. As a teenager, however, you’re probably not in a position to walk into the dealership and drive out with a brand-new car.

Odds are, you’re working with a relatively small budget, which means you could be looking at a used car. Buying a used car is a notoriously tricky experience, especially for someone without a lot of experience — and nobody can afford to be ripped off. Consider the…

2018 is underway and with the New Year comes a lot of predictions on how the automotive industry will change.  Are you ready for these changes?

If you want to keep your dealership in the mainstream with car buyers it is necessary to keep abreast of what is going on in the industry and make necessary adjustments and improvements in your sales practices, your…

Finally, the podcast you have been asking for! Jeff discusses the first four closes that work on any service drive. No pushing, pulling, or twisting arms, just professional salesmanship. Stay tuned for more closes in future episodes! Copyright 2018 Wm. Jeff Cowan

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Also available on iTunes, Stitcher, and GooglePlay.…

Having spent my entire life in and around fixed operations of car dealerships there have been many changes. One of the sayings I’ve heard is that the only consistent thing in car dealerships is change. And serious change has occurred such as warranty work being down and the regulations associated with it climbing. They are building the cars better and have become more complicated to…