All Blog Posts (12,630)

Should Manufacturers Be Able To Recall Recalls?

According to an article posted on …

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Added by Chris Miller on August 21, 2017 at 9:37am — No Comments

Service Advisors: End Your Day with the Beginning in Mind!

When you first come to work every morning, do you spend time planning your day, or do you dive right in and start working? Depending upon your role…

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Added by Josh Blick on August 18, 2017 at 9:35am — No Comments

SWAPALEASE.COM REPORTS DECLINE IN LEASE CREDIT APPROVALS FOR THE MONTH OF JULY

Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered just a 54.3% approval rate for July.

July’s credit approval rate is showing a decrease from the previous month (68.8%). A year ago the approvals rate was just slightly higher, reaching 57.7%. Overall, this year’s credit…

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Added by John Sternal on August 17, 2017 at 11:23am — No Comments

A Successful Rewards Program Should Not Be All About Rewards

Let’s face it, for every 10 businesses that exist, 9 have some sort of rewards program. While they used to be novel and exciting, customers are now …

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Added by Mike Gorun on August 16, 2017 at 9:42am — No Comments

Used Vehicle Depreciation Ticks Up

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download…

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Added by Black Book on August 15, 2017 at 11:14am — No Comments

Advantages and disadvantages of texting

Mobile smartphones have become an evermore important part of our lives since their introduction a tad over ten years ago. One of the most convenient things about today’s phones is the simplicity of texting. Obvious advantages include fast and direct communication, but texting does have disadvantages. Below I will touch on some of the good, the bad and ugly…

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Added by Thomas F. Jung on August 15, 2017 at 5:22am — No Comments

Phone calls not preferred research shows

Are you a talker or a texter? Or do you prefer sending emails? February 2017 data show that US smartphone penetration surpassed 80 percent in 2016 (source: ComScore), making this growth the largest so far. However, the most basic…

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Added by Thomas F. Jung on August 15, 2017 at 5:20am — No Comments

VehiclesTEST Selects Flick Fusion's SMARTFLICKS Platform for Independent Test-Drive Videos for Auto Dealers

Urbandale, IA August 14, 2017 Flick Fusion today announced that VehiclesTEST, a content creator of independent test-drive videos, has selected Flick Fusion's SMARTFLICKS as its new video hosting and marketing platform. VehiclesTEST conducts independent road tests on the new Honda and Toyota models and creates broadcast-quality test-drive videos. Dealerships subscribe to…

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Added by Timmy D. James on August 14, 2017 at 10:32am — No Comments

Auto/Mate Unveils New Texting Engine for Auto Dealerships, Improving Customer Experience in Sales and Service

ALBANY, N.Y. – August 14, 2017 – Auto/Mate Dealership Systems today unveiled its new Texting engine built right into its dealership management system (DMS), allowing auto dealership personnel to quickly communicate with customers in a more effective way than with phone calls and email. Both sales and service employees can use the Texting engine for a variety of functions designed to deliver a better customer experience, sell more products and services, and reduce wasted time playing…

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Added by Mike Esposito on August 14, 2017 at 10:25am — No Comments

Whose Tail IS It Anyway?

We've all heard that expression, "The tail is wagging the dog." In retail, that usually means our sales staff is dictating management rather than the other way around. Usually, the fix occurs when new management or a new training process comes in and everyone gets to start on the same page. However, the decision to change process or change personnel is at the dealer level.

Lately, a much larger tail has been dominating the countryside and predicting the end times if we continue as we…

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Added by John Fuhrman on August 11, 2017 at 10:06am — No Comments

Interaction is Key: 5 Inventory Web Display Best Practices

(Part 2 of a 4-piece blog series on vehicle merchandising) 

 …

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Added by Devin Daly on August 10, 2017 at 9:44am — No Comments

5 Questions you need to ask before hiring an infrastructure debt management company

When you want to hire an infrastructure debt management company you might find yourself into quite the trouble. It will be a very challenging prospect to begin with which is why you have to address it the best way you can. With that in mind, we wanted to help you by offering immediate access to 5 of the best questions that you should ask when you hire an infrastructure debt management company!…

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Added by Alices Forres on August 10, 2017 at 4:01am — No Comments

Kerrigan Advisors Represents Downtown LA Auto Group in Sale to Lithia Motors

 

 

 

Los Angeles-Based Downtown LA Auto Group is the Fourth Top 100 Dealership Group

sold by Kerrigan Advisors in the last 20 months

 

Irvine, CA, August 9, 2017 – Kerrigan Advisors, the leading sell-side advisory firm to auto dealers in the US, represented and advised Downtown LA Auto Group, #55 on Automotive News’ 2016 Top 150 Dealership Group…

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Added by Crystal Hartwell on August 9, 2017 at 1:48pm — No Comments

Car Segment Depreciation Level Increases

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download…

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Added by Black Book on August 8, 2017 at 11:20am — No Comments

When It Comes to Customers Don’t Judge a Book By Its Cover

Almost every salesperson or manager tha…

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Added by Mike Gorun on August 8, 2017 at 10:01am — No Comments

How to Keep Your Vehicle in Top Shape - Dealer’s Advice

When you keep your car in good shape, your household budget will be in good shape as well. Any car owner who’s spent a lot of money on fixing their car will tell you that they regret not having taken better care of it. Car repairs can be hefty expenses, and by tending to problems while they are still small, you will avoid costly visits to a mechanic. If you follow your car’s manual instructions and provide it with care it deserves, your car will be durable and in tip-top…

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Added by Tyler Newport on August 8, 2017 at 6:25am — No Comments

Are you Killing Customers Softly with the Same Old Song?

In a recent…

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Added by Ujj Nath on August 7, 2017 at 9:53am — No Comments

Used Vehicle Depreciation Increases

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

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Added by Black Book on August 4, 2017 at 11:15am — No Comments

BLACK BOOK USED VEHICLE RETENTION INDEX REMAINS UNCHANGED THROUGHOUT JULY

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for July, showing the Index unchanged from June and resting at 113.0. The Index has now moved positive or unchanged in three of the last four months. …

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Added by Black Book on August 4, 2017 at 10:46am — No Comments

NEW BLACK BOOK WHITE PAPER OFFERS LATEST BEST PRACTICES ON TRADE APPRAISALS

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, unveiled today its latest white paper, offering insight and best practices today’s online trade appraisal process during a vehicle transaction. The paper, titled: “Trade Appraisal: How to narrow the gap to close more deals”, can be viewed by clicking…

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Added by Black Book on August 4, 2017 at 10:22am — No Comments

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