This week, Jeff discusses some of the most current headlines from recent automotive articles. Dealers and managers, did you know you are losing nearly 60% of your business to independent shops? Did you know that all the technology designed to boost your Hours Per Repair Order can actually do the opposite, if not utilized properly? Stay tuned to hear statistics and current headlines, as well as Jeff's thoughts and tips to address them. Copyright 2019 Wm Jeff Cowan;…

For Immediate Release

For more information, contact:

Holly Forsberg, Carter West PR, 602-680-8960, hforsberg.cwpr@gmail.com

Patrick Reilly, Auto/Mate Dealership…

That feeling of dread – the letter arrives at the dealership with a return address from an attorney you don’t recognize, addressed to "Owner" or "General Manager." Inside is a demand letter indicating that your website or mobile application is inaccessible as required under the Americans With Disabilities Act (ADA). You need to contact them right away to…

Jim Ziegler Interview

Between Servisell’s Bill Stawski and James Ziegler on September 24, 2019.

The interview starts out with Jim Ziegler introducing himself in his typical “AlphaDawg” (as he’s coined) style, coming in hot and promising an incredible show as always. He goes on to introduce his guest…

It’s (almost) the most wonderful time of the year! The holidays are right around the corner. So are some of the busiest shopping and traveling days. According to statistics.com, holiday car shopping is expected to jump by 6 percent this year. AAA estimates that more than 100 million people will pack up their cars for a holiday road trip.

For dealers, this means there’s no time like the present (get it?) to roll-out seasonal service and sales campaigns. In our experience, a…

Gooooooooood Morning! And thank you, again, for joining us in another video in the series, Ali Reda’s Road to Sales Success. Let’s get right to it! 

Last week, we talked about Carlos’ numbers in this first 120 days. Carlos started out optimistic and pumped up, selling seventeen units the first month and sixteen units the second. In his third month, he started…

Inovatec Systems Corp., a provider of industry-leading, cloud-based software solutions for all financial institutions, and Inverite Verification, the leading open-banking provider with coverage for over 275 Canadian Financial Institutions, today announced their strategic partnership to increase operational efficiencies for lenders.  

Inovatec will integrate with Inverite to increase the speed of lending decisions through income verification, transaction history and risk scores to help…

As ADA lawsuits become commonplace in the industry, FZA Digital releases a solution for auto dealers to combat this frustrating issue.

Lakeland, FL, October 22, 2019 – With the recent news that the supreme court is allowing  cases to move forward against retailers if their websites are not…

Albany, N.Y. – October 21, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with Servisell, a technology solution that helps auto dealers sell more new vehicles and take more trades out of their service drives. When fully integrated, sales managers that use Auto/Mate’s DMS to monitor recently opened repair orders…

Unfortunately, recalls are a common part of life for many car owners and lessors.  If you have recently received a recall notice via mail or have seen news reports indicating that your car may be part of a call back, you likely have some questions.  It is important to take these notices seriously because they often involve major defects that can pose significant safety hazards for drivers, passengers and anyone else on the road.

Auto manufacturers issue recalls—either voluntarily or…

Dick Fosbury won an Olympic gold medal yet most don’t know his name or story. His Olympic record high jump was 7-4 to achieve a gold medal. The interesting thing to me is that Fosbury wasn’t remarkable as he developed in high school or initially in college. The standard techniques of high jumping were not going to make him a star Olympic…

Building your gross profit has to be a priority for anyone in business today. Without enough gross profit, you are doomed to failure. Today let’s look at some proven ways for your dealership to build fixed operations gross profit.

The first consideration in building gross profit must be customer…

 86% of dealers expect dealership values to increase or remain the same over the next 12 months according to the first-ever Kerrigan Advisors Dealer Survey

Irvine, CA, October 21, 2019 – Kerrigan Advisors, the leading sell-side advisor and thought partner to auto dealers in the U.S., today released results from its first annual dealer survey. The firm’s first-ever…

Self-control is the ability to regulate one’s emotions, thoughts, and behavior in the face of temptations and impulses. An example of self control is when you want to use something but you apply your will-power to avoid the use of that thing such as drugs. It means that you have self control of your wants.  People with greater willpower and better self control habits may perform better in life, have higher self-esteem, better physical and mental health.Self-control is the ability to regulate…

A dealership can be a very profitable business whether you sell used or brand-new cars. However, sometimes you may not get as much revenue as you were expecting from your dealership business. Here are 5 ways to increase your profit from your dealership company:  

1. Offer prepaid maintenance programs 

Offering prepaid…

A recent Affinitiv survey of 1,000 automotive consumers reveals that dealerships are falling short when it comes to delivering personalized, online shopping experiences to customers. In the same study, we analyzed a sample of 100 dealer websites to better understand the current level of personalization that dealers are offering.

Why the focus…

On a recent trip to NYC, I noticed Facebook had a Times Square advertisement—with an estimated annual cost of $1.5 million--that really wasn’t all that much about Facebook.

For a company with a market cap of well over $500 billion, it’s not a huge number, but not…

“Hey Alexa, order me more shampoo. Also, can you get me a trade number on customer Smith, make sure that our inventory is up to date online, improve my service drive experience, skyrocket our profitability, and find out why John didn't show up today? Thanks, Alexa!”

Anyone else tired of hearing that Amazon, Apple, and Google should be the gold…

Welcome back to our video series, Ali Reda’s Road to Sales Success! We’ve been keeping you up to date on our friend, Carlos Huerta. He came in several months ago brand new to the business - just a man with his own community. He’s been working very closely with Ali Reda since the very beginning, and we’ve been happy to walk you through this process since we…