The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

As a seasoned road warrior, I don’t always look forward to the next airport, cab ride or hotel destination. There are definitely some aspects of traveling that are forgettable. However, over the years I have developed a list of favorites, as in favorite restaurants and hotels to visit.

 …

Nowadays it could be possible to secure an auto loan with no down payment requirement if you are running short of cash. Traditional lenders may require borrowers to pay down payments especially when applicants have bad or no credit histories. But fortunately, there are some loan dealers that specialize in providing car loans to people who have got bad credit…

The end of the driving season means the start of the storage season for vintage and sports car owners. More exactly, before the mercury starts dropping and the snow starts falling, they have to prepare and store their valuable possessions. Every year, they must repeat the same process and say goodbye to pleasant and exciting rides against the wind. However, this practice has the purpose to protect their vehicles against harsh weather conditions so owners must put personal attachment aside…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today it has signed a partnership agreement with Autosoft, Inc., a leading national dealer management system (DMS) provider. Under the agreement, Black Book will integrate its vehicle valuation data into Autosoft’s DMS offering for dealers around the…

Swapalease.com, the nation’s largest online auto lease marketplace, offers new data that show the growth of Alternative Fuel vehicles in the lease marketplace, including hybrid and Electric Vehicles (EV). The analysis shows that Alternative Fuel vehicles now make up roughly 7.5% of the Swapalease.com marketplace, up from 5.5% back in 2015.

The analysis comes on the heels of a report by …

Training doesn't have to be boring!

Check out this clip to see how entertaining Fixed Ops University can be!

Are you habitually using "Service Advisor Slang"? This week, Jeff discusses why the sale isn't closed after a presentation. Hint: You never let them know exactly what they're getting! Listen to this week's episode to learn how to eliminate service advisor slang and present on a level that the customer understands. Copyright 2018 Wm Jeff Cowan.

Click here to watch!…

Providing the right experience that attracts and keeps customers can be difficult.

Why?

Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean…

Affordable bad credit auto loans Montgomery Alabama programs could be hard to find if you go about the task all alone. But if you have proper information on the subject and an expert to guide you in navigating through the process then the task could be much easier and stress-free. On the internet, there are websites which can give you education relating to…

Patients are acknowledged as individuals requiring appropriate time for a complete evaluation of their healthcare requirements. They can easily walk a few steps to these pharmacies and get their prescriptions filled, but the majority of them do not. Every patient exercises his option to use the dispensing channel which he feels is ideal for him. So…

This week, Jeff covers "Thou Shall Not Steal" principle. How do you define theft? Money, copyrights, honesty? Jeff covers the basic principle of honesty, how it can affect your career, and the benefit to your sales! This principle will not only help you succeed, but to live your best life in general.

Click here to watch!

Also available on GooglePlay, iTunes, and Stitcher!…

First off, I’m not painting all salespeople with a wide brush here. Face it, it may be human nature for some to lack the conviction when they have a good bit of doubt about the anticipated customer's reaction to a proposal. 

I'm not insinuating that most salespeople are lacking…

If you were to compare the service department to the military I think you would classify management as the leadership, the Advisors as scouts, the Admins as diplomats, and Technicians as the soldiers. Technicians are on the front lines as they perform repairs.

Much like in war, those out in the field fighting make decisions in the moment based on what…

As a dealership there are many ways you can identify if…

In the automotive industry, trust is a must. No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn it. Show your customers that when they come to…