Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

Mistake number one: Wearing too many hats at the dealership which results in too many interruptions.

Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples:

They are most often the backup for the cashier. I have often seen the warranty admins come in early to get a jump on the day…

Buy/Sell market remains highly active as concerns about disruptive technology drive dealers to sell; over 200 transactions projected to close in 2017

Irvine, CA –November 28, 2017 – The auto dealership Buy/Sell market is poised for its most active year ever, with over 200 transaction closings projected for 2017, according to…

~by Sally Whitesell for Auto Success Magazine

These days you cannot walk into a supermarket or fast food restaurant without getting asked to fill out a survey. “You might even win a prize!” However, most of us do not take the time to fill out surveys unless we have had a bad experience or someone has really “wowed” us with excellent service; which brings me to my…

Advanced Dealer Systems (ADS) encourages Dealers to fight back and take their rightful position in the search engine results page! Dealers should stop being held hostage by huge dealer groups and Third Party Lead providers. What many dealerships don't realize or understand is they can now generate and harvest their own leads by taking control of their web presence and creating lead generation opportunities that align with…

All of us have individuals in our lives that for better or worse impact who we are as a person forever. One of those individuals for me was a technician I worked with while being a fixed ops director for a car dealership. He came up to me one morning asking me to read a brochure then have a meeting with him. The brochure was…

Oh, my goodness can anything else be wrong in this repair order?

I guess I never will see a dealer who follows all the warranty policies, but I always expect that at least they try to follow the correct processes. Well, I guess I never cease to be surprised by my dealer visits. How in the world do we get so mixed up on getting the process…

Diesel engines are at the top when it comes to representing state-of-the-art technology in high power density, good fuel economy, and excellent drivability. It is now possible for diesel enthusiasts to easily upgrade for an additional performance booster as the aftermarket is full with numerous high-performance requirements. Being the most important air system component, turbo plays an essential role in performance equation. So,…

Starting a new career in automobile sales can be both exciting and nerve-wracking, especially if you’ve never done it before. If you are new to the automobile industry, you may be thinking about the best way to interact with the customers that come to the dealership. There are many things you can do to be the best sales associate you can be.

It is not a secret…

Swapalease.com, the nation’s largest online car lease marketplace, today unveiled results of its latest survey on incentives, with dealers saying they’re offering roughly the same incentives on financed vehicles in 2017 compared to last year, but are offering 3X as much incentives on lease deals today versus a year ago.

Incentives Jump for…